Job ref no.: CT3113350-01#0166
CITIC Telecom International CPC Limited

Service Manager

CITIC Telecom International CPC Limited

  • 5-day week
  • Dental plan
  • Discretionary bonus
  • Medical plan

The Challenge We Pose to You:

  • Assist on trouble tickets, emails and problems escalated by Helpdesk
  • Regular review meeting with customer
  • Product and Support analysis and knowledge base management
  • Periodic service review of repeated case
  • Customer security configuration and setup fine tuning
  • Ensuring emails, ticket handling and escalations are followed
  • Complaint handling, technical support and fault ticket analysis management
  • Follow ISO 9001, 20000, 27001 procedure

What You Bring to Us:

  • Degree in Computer Science, Telecommunications or related discipline
  • Proficiency in Cisco routers and Firewall Configuration
  • Strong customer service and problem solving skills
  • Strong analytical and communication skills
  • Minimum 3 years in ISP/Telecommunication industry
  • Strong command of spoken and written English, Cantonese & Mandarin
  • Travel occasionally

Our Offer:

5-day work, 14 days annual leave, a competitive remuneration package, comprehensive medical and dental plan, local and regional training and rewarding career opportunities.

Please send your complete resume (in MS word format), inclusive of your available date, current and expected salary by clicking 'Apply Now' or by mail to: Human Resources and Administration Department, CITIC Telecom International CPC Limited, 20/F, Lincoln House, Taikoo Place, 979 King's Road, Quarry Bay, Hong Kong.


All information received will be kept in strict confidence and for employment-related purpose only. 

More job information
Job ref no. CT3113350-01#0166
  • N/A
Job Function
  • Eastern District
Employment Term
  • Permanent
  • Full-time
  • 1 year - 6 years
Career Level
  • Middle management level
  • Degree