Job ref no.: CT3114843-01#7437

Service Officer, Cashback Solutions

Lyoness Hong Kong Limited

  • 5-day week


This position will provide full range of customer service support for our end-users (shoppers with a Cashback Card) and able to clarify and handle shopper’s concerns in order to provide best shopping experience. You will support customer enquires in areas of product, process and knowledge (include but not limited to technical problem solving, payment processing, inbound calls and trainings) as well as support marketing activities.

Secondly, this position will provide support of customer service to our Merchants especially on the concerns of how to use the Loyalty Program from Merchant perspective.Provide direct and problem solving solutions (include but not limited to technical problem solving, payment processing, inbound calls) to Merchants to enhance professional business experience.

Key Responsibilities:

  • Taking inbound calls and webchat activities

  • Handle client requests, provide appropriate solutions and alternatives within time limits and follow up to ensure completion in a professional manner

  • Provide prompt response for incoming emails

  • Order processing and new member registration

  • Provide support in administration duties

  • Actively maintain client information up-to-date

  • Merchant handling (New Merchants registration)

  • Assist promotion activities, materials and follow up actions

  • Any ad-hoc projects that could be assigned 


  • Degree holder with a min 2 year experience in Customer Service role

  • Fluent in written and spoken English

  • Client serving mind set with a touch of creativity

  • Fast learner, attention to details, prioritize work

  • High level of communication, interpersonal skills and comfortable interacting with people at all levels

  • Comfortable to work in a small team

  • Well skilled in computer applications and proficient in MS

  • Adaptability & able to think out of the box

  • able to work under pressure

We offer:

A pleasant working environment with very interesting international duties

If you are interested in the advertised position, an active development and participation in the Lyoness Company, then please send your CV with covering letter, your expected salary and your availability to: the link

Lyoness Hong Kong Limited

Human Resources Department

Suite 2607-12, 26th Floor, Tower 2, The Gateway

Tsim Sha Tsui, Hong Kong

More job information
Job ref no. CT3114843-01#7437
  • N/A
Job Function
Employment Term
  • Full-time
  • 2 years - 7 years
Career Level
  • Non-management level
  • Degree