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Job ref no.: CT3114843-01#7438

Service Officer, Cashback World

Lyoness Hong Kong Limited

Benefits
  • 5-day week
  • Gratuity
  • Medical plan

 Position Summary:

This position will provide full range of customer service support for our end-users (shoppers with a Cashback Card) and able to clarify and handle shopper’s concerns in order to provide best shopping experience. You will support customer enquires in areas of product, process and knowledge (include but not limited to technical problem solving, payment processing, inbound calls and trainings) as well as support marketing activities.

Responsibilities

  • Taking inbound calls and webchat activities
  • Handle client requests, provide appropriate solutions and alternatives within time limits and follow up to ensure completion in a professional manner
  • Provide prompt response for incoming emails
  • Order processing
  • Provide support in administration duties
  • Actively maintain client information up-to-date
  • Any ad-hoc projects that could be assigned

Requirements

  • Degree holder with a min 2 year experience in Customer Service role

  • Excellent command of both written and spoken English and Chinese (Cantonese).

  • Client serving mind set with a touch of creativity

  • Fast learner, attention to details, prioritize work

  • High level of communication, interpersonal skills and comfortable interacting with people at all levels

  • Experience in order processing

  • Well skilled in computer applications and proficient in MS and Chinese Word Processing.

  • Able to communicate in Mandarin

  • Adaptability & able to think out of the box

  • A good team player and ready to accept new challenge

  • Immediately available is highly preferred

We offer:

  • Excellent career opportunities and stability in a growing organization with values and opportunity to develop your skills in an international growing company
  • A pleasant working environment with very interesting international duties
  • Many training and career enhancement opportunities

If you are interested in the advertised position, an active development and participation in the Lyoness Company, then please send your CV (in PDF format, smaller than 5 MB) with covering letter, your expected salary and your availability to: the link

myWorld Hong Kong Limited

Human Resources Department

Suite 2607-12, 26th Floor, Tower 2, The Gateway

Tsim Sha Tsui, Hong Kong

More job information
Job ref no. CT3114843-01#7438
Salary
  • N/A
Job Function
Industry
Employment Term
  • Full-time
Experience
  • 2 years - 7 years
Career Level
  • Non-management level
Education
  • Degree