Job ref no.: CT0609SO (CT3114185-01#0049)
Wall Street English

Service Officer (Center Operations) (Full / Part Time)

Wall Street English

  • Competitive pay
  • Discretionary bonus
  • Medical plan
  • Paid overtime
  • Special / extra leave
  • Year-end bonus

As a Service Officer (Center Operation) you will take an active role in ensuring Students' educational success and satisfaction with their English course through excellent customer service and management of courses. You will be a key player on a multicultural team and contribute to providing your Students with an all-English experience. At the heart of center communications, you will interact with current and prospective Students in person and on the telephone. You will be the "face of the center" forming the first line of personal contact and friendly service with existing and prospective students. You will also benefit in improving your own English through working in our all-English environment. We also provide free English course to our full time staff.


  • Be an ambassador for student and proactively handle their queries and problems
  • Drive students’ study progress through proactively managing student classes booking
  • Receive visitors in person and on phone and handle their enquiries
  • Promote and assist in centre or network activities
  • Assist in student-related administrative tasks
  • Work with the team to achieve all the monthly center objectives 


  • Good communication skills in English and Cantonese
  • Post-secondary educated, university degree in any discipline preferred
  • Customer service experience is an advantage
  • Strong Interpersonal skills
  • Friendly, outgoing and enthusiastic
  • Fresh graduates are welcome


  • Full training provided
  • Medical Coverage (full time)
  • 14 days annual leave (full time)
  • Bank holiday (full time)
  • OT pay
  • Monthly Performance Bonus
  • Discretionary annual Bonus (full time)
  • Career progression opportunities within the organization
  • Modern, comfortable and attractive working environment
  • Full Time Position will be located in Tsuen Wan Center

To apply for this position, please email your resume with current and expected salary (MUST) to [via CTgoodjobs Apply Now ].

Please state whether you are applying for the full time or part time position.


All information received will be kept in strict confidence and for employment-related purposes only.Only short-listed applicants will be contacted for an interview. You may consider your application unsuccessful if you do not hear from us within six weeks from the closing date. Enquiries by telephone or other means regarding the receipt of your application or the progress of the recruitment exercise will not be entertained.

More job information
Job ref no. CT0609SO (CT3114185-01#0049)
  • N/A
Job Function
  • Tsuen Wan
  • Shatin
  • Kwun Tong
  • Causeway Bay
  • Jordan
Employment Term
  • Permanent
  • Part-time
  • Full-time
  • 0 year - 5 years
Career Level
  • Non-management level
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree
  • Master's degree