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Job ref no.: 190575 (CT3119648-01#0178)
Ngong Ping 360 Limited

Services Operations Supervisor V Guest Relations

Ngong Ping 360 Limited

Benefits
  • 5-day week
  • Competitive pay
  • Discretionary bonus

Duties
Reporting to the Services Operations Manager, your major responsibilities include:

  • Lead the daily operations of the Guest Relations team
  • Maintain high service quality of Call Centre and Live Broadcasting
  • Handle enquiries and resolve complaints via various channels
  • Enhance guest service skills and product knowledge of staff
  • Provide training for front-line staff as necessary
  • Prepare monthly reports and handle any ad hoc projects as required

Requirements

  • Higher diploma or above in hospitality or related disciplines
  • At least 4 years’ relevant working experience with minimum 2 years’ experience in supervisory level, preferably experience in Call Centre or tourism attraction
  • Highly proficient in written English and Chinese is an advantage
  • Good command of spoken English and Chinese. Mandarin is preferable
  • Detail-oriented with good organizing and analytical skills
  • Able to work independently and work with different levels of people
  • High level of computer skills in MS Office
  • Shift duty including Saturdays, Sundays and public holidays is required.

Candidate with less experience maybe considered as Assistant Services Operations Supervisor – Guest Relations

We offer competitive remuneration packages, fringe benefits including free travel on MTR (spouse and children); discretionary bonus; 5-day work week; general public holidays; 12 days annual leave and comprehensive training and career opportunity to the successful candidate.

Please submit your application addressing the aforementioned position and anticipated salary to [via CTgoodjobs Apply Now ], by fax to 21092896 or by mail to Human Resources and Corporate Services Department, P.O. Box 147, Tung Chung.

The information provided by applicants will be treated in strict confidence and used solely for recruitment purpose. All unsuccessful applicants' information will be destroyed after 12 months.

More job information
Job ref no. 190575 (CT3119648-01#0178)
Salary
  • N/A
Job Function
Industry
Location
  • Tung Chung
Employment Term
  • Full-time
Experience
  • 4 years
Career Level
  • Non-management level
Education
  • Asso. Deg or High Dip
  • Degree