Hang Seng Bank

Settlement Manager

Hang Seng Bank

Operations – Wealth Services

Hang Seng's Operations is a team of experienced banking operations professionals who strive for delivering time-to-market, efficient and world-class processing services to customers, corporations, financial institutions and internal units.
We are currently seeking a high caliber professional to join our department as Settlement Manager.

Principal responsibilities

  • Play the role of subject matter expert in supporting settlement operations for local securities, China Connect and US securities
  • Participate and support business, bank-wide and market initiatives/projects
  • Identify opportunities for process improvement and drive re-engineering initiatives to increase operational efficiency and effectiveness as well as client experience
  • Set service standards, monitor actual performance and review service benchmarks of both onshore and offshore to ensure cost-effective service for business units and customers
  • Understand the changing group/regulatory requirements and conduct assessment/ monitoring on operations to ensure in compliance with the standard
  • Manage the performance and development of subordinates



  • University degree in a related discipline or other relevant qualifications
  • Fulfillment of the competency requirements for carrying out relevant regulated activities as defined under the Securities and Futures Ordinance
  • Minimum of 5 years’ relevant experience in banking industry, with sound knowledge of investment products / systems and relevant regulations
  • Be proactive, with good analytical and problem solving skills
  • Strong self-motivation, attentiveness to details, with good communication, leadership and interpersonal skills
  • Sound knowledge of application software such as MS Excel  / Access preferred
  • Proficiency in both English and Chinese, with fluency in Putonghua an advantage
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes

Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong.

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group.  As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey.  If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have. 

All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.

More job information
Job Function
Work Model
  • On-site / At the workplace
Employment Term
  • Permanent
  • Full-time
  • 5 years - 20 years or above
Career Level
  • Middle management level
  • Degree