Job ref no.: CT3125932-01#0064
IKEA Hong Kong

Shopping Experience Team Leader (Customer Service Team Leader)

IKEA Hong Kong

Benefits
  • 13-month pay
  • Marriage leave
  • Medical plan
  • Paid overtime

WHY YOU WILL LOVE US

We’re a diverse group of down-to-earth, straightforward people with a passion for home furnishing. We come from all over the world, but we share an inspiring vision: “to create a better everyday life for the many people". How we realize this vision is based on our shared humanistic values. These values guide our work and build our inclusive, open and honest culture. It’s all based on a spirit of togetherness and enthusiasm. We work hard, but we have fun doing it. We’re always looking for people who share our positive attitude and values.

 

WHY WE WILL LOVE YOU

  • You are passionate about customers and act to ensure a positive shopping experience at IKEA
  • You are enjoy working in a fast-paced and commercial environment
  • You are a good leader with influencing skills and enable change and competent in leading and developing people
  • You are a problem-solver with ability to find solutions for customers and operation issues and has strong analytical and numerical skills
  • You can communicate confidently and clearly in Chinese and English
  • You have 3-5 years’ experience in Customer Service Management

 

WHAT YOU WILL BE DOING DAY TO DAY

  • Support the development of a multichannel customer shopping experience to increase convenience and give customers help when and where they need it in the complete buying processes
  • Maximize the potentials to improve customer shopping experience in order to contribute in sales growth and improve customer satisfaction
  • Define and improve the in-store non-sales area layout, family-friendliness, “Ways to shop" and customer guidance communication
  • Act as the expert of customer insight and identify gaps between customer expectations and experience for the whole organization to act on
  • Provide input to and implement the regional/global solutions and tools supporting better shopping experience (before and during) for the customer buying journey
  • Share best practices and benchmark operational excellence to enhance the positive shopping experience

 

TOGETHER AS A TEAM

To improve customer satisfaction and secure the foundation of providing an inspiring, joyful, welcoming and family-friendly environment for our customers

 

STAFF BENEFITS

Annual Fixed Bonus, 6 to 7 days Rest Day per month, 17 days Public Holiday, Paid Leave (e.g. 12 to 18 days Annual Leave, 14 weeks Maternity Leave, 5 days Paternity Leave, 1 week Marriage Leave), Employee Medical Coverage, Non-Contributory Retirement Plan, Staff Purchase Discount, Birthday Coupon, Referral Bonus, Excellent Career Path

 

Interested applicants please click Apply Now to apply and upload your CV in the application.

Kindly WhatsApp 9438 6523 for any Queries.

Personal data collected will be kept and handled confidentially by authorized personnel for recruitment purposes only. It might also be disclosed to our subsidiaries, associates and agencies authorized to process the information for appointment. The Company will retain the applications of candidates not selected for a maximum period of 24 months after the selection process is finalized. Our Personal Information Collection Statement (PICS) is available at our career site and can be provided upon request by contacting our Human Resources Department. Applicants not heard from us within six weeks may consider their applications filed for future reference.

 

More job information
Job ref no. CT3125932-01#0064
Salary
Job Function
Industry
Employment Term
  • Full-time
Experience
  • 3 years - 5 years
Career Level
  • Middle management level
Education
  • Asso. Deg or High Dip