Job ref no.: Patrick_1#0011 (CT3129771-01#0021)
Harmonic Technologies (HK) Limited

Site Reliability Engineer

Harmonic Technologies (HK) Limited

We are looking for Site Reliability Engineer / Technical Support Engineer to join the team in supporting Harmonic VOS platform, Harmonic’s next generation video delivery infrastructure operating in the clouds (AWS, GCP, Azure, etc.) and on-premises environments.

You will be based in our Hong Kong R&D Center, one of our global innovation hubs conveniently located above the Mong Kok MTR station. You will be partnering and collaborating with a team of geographically diversed engineers to improve customer systems and smooth running after deployment.

What you will be doing:

  • Troubleshooting to identify root cause of issue(s) and restoration action required across the application stack
  • Handle customer communications related to production issues, analyze and resolve performance, scalability and reliability issues
  • Manage the SaaS Products on different Cloud Platforms with system upgrades or maintenances
  • Support the customers on our Video Streaming Products
  • Carry out different preventive checking and testing the SW releases before rolling out to the customers.
  • Work on-call rotation for escalation purpose (when required)

What you should have:

  • Bachelor degree or above in Computer Science, Computer Engineering, Mathematics, Physics or related disciplines
  • Experience in:
    • protocols HTTP, HTTPS, REST
    • configuration management .i.e. Anisible, etc.
    • mobile video systems (encoding & distribution of video in OTT systems)
    • relevant network knowledge: TCP/IP, UDP, ICMP, IP packets and load balancing
    • customer support/solution engineering
    • Linux environment from installing, configuring OS environment to deployment
  • Knowledge in programming languages such as JavaScript, Python
  • Familiar with AWS, Azure, Google Cloud Platform, Linx, Kubernetes, Docker, big data analytic & machine learning

Successful candidates may have the opportunity to:

  • partner with our innovative teams across the globe to create the next technology for video streaming and potential career opportunity in Harmonic Canada R&D center.
  • learn & gain real-world experience in:
    • Cloud platforms: AWS, Azure, GCP
    • Software Orchestration technologies: K8S, Mesos, Marathon etc.
    • Media processing technologies: HEVC, H.264, MPEG2, MVC etc.
    • Scalable, highly available mission-critical distributed systems
    • Automated monitoring and recovery development for highly scalable systems

At Harmonic, we believe that building and nurturing a global team with diverse backgrounds and voices is critical to our success. Together, we achieve excellence through creativity and innovation, build relationships based on integrity and mutual respect, and deliver the highest quality in every aspect of our business for the benefit of our employees, business partners and shareholders.




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More job information
Job ref no. Patrick_1#0011 (CT3129771-01#0021)
Job Function
  • Mongkok
Employment Term
  • Permanent
  • Full-time
  • 2 years - 7 years
Career Level
  • Middle management level
  • Degree
  • 5-day week
  • 13-month pay
  • Education subsidies
  • Flexible working hours
  • Insurance plan
  • Medical plan
  • Work from home
  • … + 2 more