AIA’s Office365 Strategies, Policies, Processes & Standards-
Works with Functional Lead to develop, design, implement and maintain Office365 services strategies, policies, business plans, innovations roadmap, processes, frameworks and standards that are fit for purpose taking into account the interests of the AIA Business Units.
Office365 Technologies & Support Services Operations
Ensures the Office365 services are delivered in accordance with contractual or agreed service levels and Key Performance Indicators and ensuring appropriate actions are taken to address exceptions and variations.
Works with the Service Management function, monitor the Infrastructure Services supplier’s perfromance regarding the Office365 services and participate in technical discussion about any incidents and performance issues and how performance can be improved
Complies with all relevant AIA defined financial controls and routine management practices applicable to role.
Monitors and manages IT expenditure within the Office365 services functional area, ensuring that related IT financial targets are met, and examining any areas where budgets and expenditure may exceed agreed tolerances.
Works with the Finance Team, responsible for the verifying the service charges and invoiced amounts from the Infrastructure Services Supplier for the Office365 services.
Maintains a thorough working knowledge of how Office365 solutions are deployed across AIA and exploited for business value (including a good working knowledge of the associated business rules)
Works with AIA Business Units, Suppliers and partner organisations to ensure Office365 solutions deployed across AIA are fit for purpose and implemented effectively.
Conducts analysis of demand for Office365 services and influences stakeholders to ensure that the necessary investments are made to deliver required Office365 services.
Ensures that detailed architectural diagrams and descriptions of the Office365 solutions deployed across AIA are maintaned by the Infrastructure Services Provider.
Provides an Office365 architectural advisory service engaging with project managers or Infrastructure Change teams, to ensure viable Office365 solutions are specified, designed and implemented, challenging positively as appropriate.
Continuous Improvement and Innovation-
Supports AIA monitoring of the IT market place (independently or via AIA’s partner organisations and service suppliers) to identify new technology innovations and developments for Office365, and assess if these could be deployed/exploited within AIA to deliver business benefit.
Initiates improvement in Office365 services, products, technologiesand processes.
Quality, Compliance and Assurance
Complies with all relevant quality, compliance and assurance policies and practices
Provides a quality assurance function for the Database solutions deployed within AIA, and any changes to those solutions.
Participates as a Subject Matter Expert in the Change Management process, evaluating proposed changes and participating in Change Approval Boards and Change Implementation Governance as needed.
Communication and Stakeholder management-
Provides technology related advice and guidance to AIA stakeholders and ensures that stakeholders understand the current and proposed Office365 solutions and how these can be exploited for business value.
Supplier Relationship & Commercial Management -
Acts as the focal point of contact for Suppliers regarding Office365 services.
Actively participates in the Governance of Suppliers regarding the Office365 services.
8-10 years of relevant experience in which at least 3 years in managerial position with regional coverage;
An equivalent combination of qualifications and relevant experience.
Degree Holder of Unviersity on Information Technology or related discipline ITIL V3 Foundation certification or higher
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