Job ref no.: 44307 (CT3130773-01#0010)
SOCIAL WELFARE DEPARTMENT

Social Security Assistant

SOCIAL WELFARE DEPARTMENT

Salary: Master Pay Scale Point 7 ($20,035 per month) to Master Pay Scale Point 17 ($35,040 per month)

Entry Requirements: Candidates should have –

(a) (i) Level 2 or equivalent [See Note (1)] or above in five subjects in the Hong Kong Diploma of Secondary Education Examination (HKDSEE) [See Note (2)], or equivalent; or
(ii) Level 2 [See Note (3)] / Grade E or above in five subjects in the Hong Kong Certificate of Education Examination (HKCEE) [See Note (2)], or equivalent; and
(b) met the language proficiency requirements of Level 2 [See Note (3)] or above in Chinese Language and English Language in the HKDSEE or HKCEE, or equivalent; and be able to speak fluent Cantonese.

Note:

(1) For civil service appointment purpose, “Attained with Distinction" in Applied Learning subjects (subject to a maximum of two Applied Learning subjects), and Grade C in Other Language subjects in the HKDSEE are accepted as equivalent to Level 3 in the New Senior Secondary subjects in the HKDSEE. “Attained" in Applied Learning subjects (subject to a maximum of two Applied Learning subjects), and Grade E in Other Language subjects in the HKDSEE are accepted as equivalent to Level 2 in the New Senior Secondary subjects in the HKDSEE.
(2) The subjects may include Chinese Language and English Language.
(3) For civil service appointment purpose, ‘Grade C’ and ‘Grade E’ in Chinese Language and English Language (Syllabus B) in the HKCEE before 2007 are accepted administratively as comparable to ‘Level 3’ and ‘Level 2’ respectively in Chinese Language and English Language in the 2007 HKCEE and henceforth.
(4) For the purpose of heightening public awareness of the Basic Law (BL) and promoting a culture of learning of BL in the community, applicants for civil service jobs will be assessed on their BL knowledge. The BL test result will constitute an appropriate weighting in a candidate’s overall assessment.

Duties: A Social Security Assistant is mainly deployed on –

(a) conducting investigations and collecting and verifying information for processing or reviewing applications for assistance under various social security schemes; and
(b) assisting applicants in obtaining other services not provided through social security schemes.

(Note: A Social Security Assistant is required to undertake extensive outdoor work and emergency relief duties; and may be required to work irregular hours or perform on call or stand-by duties.)

Terms of Appointment: A new recruit will normally be appointed on civil service probationary terms for three years. Upon passage of probation bar, he/she may be considered for appointment on the prevailing permanent terms.

How to apply: Application Forms [G.F. 340 (Rev. 3/2013)] are obtainable from any Home Affairs Enquiry Centres of District Offices, Home Affairs Department or any Job Centres of the Employment Services Division, Labour Department. The said form can also be downloaded from the Civil Service Bureau’s website (https://www.csb.gov.hk). Applicants should provide a detailed account of their academic attainment, professional qualifications and working experience in the application forms. The information should include –

(a) gradings of all subjects taken in public examinations from secondary education onwards; and
(b) employment records with detailed description of duties.

Applications submitted in person or by post should reach the contact address on or before the closing date for application (the postmark date on the envelope will be regarded as the date of application). Please specify on the envelope “Application for the post of Social Security Assistant". To avoid delayed or unsuccessful delivery of applications by post, please ensure that the correct address is clearly printed or written on the envelope and sufficient postage has been affixed before posting. Mail items bearing insufficient postage will not be delivered to this Department and will be returned to the sender or disposed of by the Hongkong Post, where appropriate. Applicants will bear any consequences arising from paying insufficient postage. Applicants may also apply on-line through the Civil Service Bureau’s website (https://www.csb.gov.hk).

For qualifications awarded by local institutions/Hong Kong Examinations and Assessment Authority, copies of the relevant transcripts/diplomas/certificates/other qualification documents are not required to be submitted at this stage of application.

For qualifications obtained from institutions outside Hong Kong, copies of the relevant transcripts/diplomas/certificates/other qualification documents should be submitted together with the completed application forms. For applicants who possess non-local qualifications and apply on-line, they should submit copies of the required supporting documents by post to the contact address within one week after the close of application period. The title of the post being applied for and on-line application number should be quoted on the envelope and every page of the copies of the documents.

Applications which are late or incomplete, applications not made in the prescribed application forms, applications without the required supporting documents or applications submitted by fax or email will not be considered.

Applicants are encouraged to provide their email addresses on the application forms. Candidates who are selected for interview will normally receive an invitation (by email or by post) in about 10 to 16 weeks from the closing date for application. Those who are not invited for interview may assume that their applications are unsuccessful.

Contact Address: Appointments Section, Social Welfare Department, Room 1012, 10/F, Wu Chung House, 213 Queen’s Road East, Wan Chai, Hong Kong.
Enquiry Telephone: 2117 3953
Closing Date(dd/mm/yyyy): 13/05/2021 23:59:00

Web Site of Department: https://www.swd.gov.hk

General Notes:

(a) Candidates must be permanent residents of the Hong Kong Special Administrative Region at the time of appointment unless specified otherwise.
(b) As an Equal Opportunities Employer, the Government is committed to eliminating discrimination in employment. The vacancy advertised is open to all applicants meeting the basic entry requirement irrespective of their disability, sex, marital status, pregnancy, age, family status, sexual orientation and race.
(c) Civil service vacancies are posts on the civil service establishment. Candidates selected for these vacancies will be appointed on civil service terms of appointment and conditions of service and will become civil servants on appointment.
(d) The entry pay, terms of appointment and conditions of service to be offered are subject to the provisions prevailing at the time the offer of appointment is made.
(e) The information on the maximum pay point is for reference only and may be subject to changes.
(f) Fringe benefits include paid leave, medical and dental benefits, and where appropriate, assistance in housing.
(g) Where a large number of candidates meet the specified entry requirements, the recruiting department may devise shortlisting criteria to select the better qualified candidates for further processing. In these circumstances, only shortlisted candidates will be invited to attend recruitment examination and/or interview.
(h) It is Government policy to place people with a disability in appropriate jobs wherever possible. If a disabled candidate meets the entry requirements, he/she will be invited to attend the selection interview/written examination without being subject to further shortlisting. Applicants who have declared disabilities found suitable for appointment may be given an appropriate degree of preference over other applicants whose suitability for appointment is considered comparable to that of the former. The Government policy and other related measures on employment of persons with disabilities are set out in the booklet “Employ People Based on Their Abilities – Application for Government Jobs by Persons with Disabilities" which is available for reference on the Civil Service Bureau’s website at https://www.csb.gov.hk under “Administration of the Civil Service – Appointments".
(i) Holders of academic qualifications other than those obtained from Hong Kong institutions/Hong Kong Examinations and Assessment Authority may also apply but their qualifications will be subject to assessments on equivalence with the required entry qualifications. They should submit copies of their official transcripts and certificates by mail to the contact address.
(j) Towards the application deadline, our on-line system would likely be overloaded due to large volume of applications. To ensure timely completion of your on-line application, it is advisable to submit the application as early as possible. 

More job information
Job ref no. 44307 (CT3130773-01#0010)
Salary
Job Function
Industry
Employment Term
  • Full-time
Experience
    N/A
Career Level
  • Non-management level
Education
  • F.5- F.7 or DSE