Job ref no.: CTB-11065
PCCW Solutions Ltd

Software Specialist

PCCW Solutions Ltd

Benefits
  • 5-day week

Responsibilities

  • Provide installation and maintenance services (both preventive and corrective) and change services to customers' call centre equipment
  • Provide installation and maintenance services on the PCCW in-house CTI (Computer Telephony Integration) product called Q-Manager, IVRS called IVSM, Wallboard called IPDS, Call Account System called ICAS
  • Identify the fault area and provide resolution with the customers to restore services
  • Provide on-call support (with site attendance if necessary) after normal office hours
  • Interact and follow up with the hardware and software suppliers for maintenance and fault reported until case completed
  • Compile fault reports to customers

Requirements

  • Degree in Electronic, Computer or Telecommunication or equivalent.
  • At least 4 years relevant working experience in call centre field
  • Conversant with Call Centre technologies and has solid experience with Avaya Auro and Cisco UCCX products, especially on the CTI (Computer-Telephony-Integration) arena, IVRS and IP telephony (H.323 and SIP)
  • Familiar with legacy PABX connectivity like loop-start, ground start, T1, E1
  • Good knowledge of Unix and Windows set up (including security hardening) and trouble-shooting skills. Able to prepare OS scripts(BSH, CSH, Perl etc) for deployment and log analysis
  • Familar with database general operation and SQL command operations
  • Hard working, well organized and can work with minimum supervision
  • Good communication and interpersonal skills
     

We offer rewarding career with attractive remuneration package including 5-day week, retirement scheme, generous annual leave as well as comprehensive training to the right candidates.

If you have the desire for a challenging and rewarding career development, send us your resume in MS Word format, with your present and expected salary to Human Resources Department at hrpccws@pccw.com or https://pccw.taleo.net/careersection/ex/jobsearch.ftl?lang=en

For more information on other job opportunities of PCCW Solutions, please visit our website at
http://www.pccwsolutions.com/public/Career/Career%20Event%20and%20Job%20Vacancies/

PCCW is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer personal data policies.
(http://www.hkt.com/staticfiles/HKTCorpsite2/Privacy%20policy/(HKT)%20HR%20Privacy%20Policy%20Statement%20(version%20-%20Nov%202017).pdf), a copy of which will be provided immediately upon request.

www.pccwsolutions.com/
 

More job information
Job ref no. CTB-11065 (CT3117724-01#1260)
Salary
  • N/A
Job Function
Industry
Employment Term
  • Full-time
Experience
  • 4 years - 9 years
Career Level
  • Non-management level
Education
  • Degree