Job ref no.: CTB-01065 (CT3117724-01#2917)
PCCW Solutions Ltd

Software Specialist

PCCW Solutions Ltd

  • 5-day week


  • Provide installation and maintenance services (both preventive and corrective) and change services to customers' call centre equipment
  • Provide installation and maintenance services on the PCCW in-house CTI (Computer Telephony Integration) product called Q-Manager, IVRS called IVSM, Wallboard called IPDS, Call Account System called ICAS
  • Identify the fault area and provide resolution with the customers to restore services
  • Provide on-call support (with site attendance if necessary) after normal office hours
  • Interact and follow up with the hardware and software suppliers for maintenance and fault reported until case completed
  • Compile fault reports to customers


  • Degree in Electronic, Computer or Telecommunication or equivalent.
  • At least 4 years relevant working experience in call centre field
  • Conversant with Call Centre technologies and has solid experience with Avaya Auro and Cisco UCCX products, especially on the CTI (Computer-Telephony-Integration) arena, IVRS and IP telephony (H.323 and SIP)
  • Familiar with legacy PABX connectivity like loop-start, ground start, T1, E1
  • Good knowledge of Unix and Windows set up (including security hardening) and trouble-shooting skills. Able to prepare OS scripts(BSH, CSH, Perl etc) for deployment and log analysis
  • Familar with database general operation and SQL command operations
  • Hard working, well organized and can work with minimum supervision
  • Good communication and interpersonal skills

We offer rewarding career with attractive remuneration package including 5-day week, retirement scheme, generous annual leave as well as comprehensive training to the right candidates.

If you have the desire for a challenging and rewarding career development, send us your resume in MS Word format, with your present and expected salary to Human Resources Department at or

For more information on other job opportunities of PCCW Solutions, please visit our website at

PCCW is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer personal data policies.
(, a copy of which will be provided immediately upon request.

More job information
Job ref no. CTB-01065 (CT3117724-01#2917)
  • N/A
Job Function
Employment Term
  • Full-time
  • 4 years - 9 years
Career Level
  • Non-management level
  • Degree