Cathay Pacific Airways Ltd

Solution Analyst

Cathay Pacific Airways Ltd

Reports to: Senior Solution Lead

Department: Information Technology (IMT)

This role is responsible for building reliable, secure and highly-scalable IT systems for complex business problems by understanding and translating user needs into business and technical requirements and collaborating with crucial stakeholders to design, develop, test, integrate and implement these solutions.

Key Responsibilities

  • Analyze and understand business processes and requirements to identify opportunities for automation using SAP iRPA/SBPA.
  • Able to work on SAP integration areas like PI/PO, API management, etc. 
  • Design, develop, and implement iRPA solutions and SAP Integration in collaboration with cross-functional teams and stakeholders.
  • Analyze and translate user needs into business and technical requirements, design, develop and ensure smooth implementation through collaboration with business and IT stakeholders.
  • Conduct thorough testing of iRPA solutions to ensure functionality, reliability, and performance.
  • Create and maintain technical documentation, including process flows, design specifications, and user guides.
  • Provide training and support to end-users on iRPA solutions and best practices.
  • Collaborate with SAP functional experts to ensure seamless integration of iRPA solutions with existing business processes.
  • Continuously monitor iRPA solutions and resolve any issues or bugs that may arise.
  • Keep up-to-date with the latest advancements in SAP iRPA and recommend improvements to existing solutions.
  • Manage vendors and QA their deliverables in detail and ensure any defects and non-compliance in standards addressed promptly
  • Work independently to ensure successful, on-time delivery of project/enhancement by anticipating dependencies and impediments, prioritizing multiple stakeholders and tasks, making trade-offs between business needs and constraints and managing work time efficiently
  • Participate in change management efforts, including stakeholder process analysis, workshop facilitation, mass communications, training and presentations
  • Develop proactive monitoring and diagnosis tools to ensure solution SLAs are maintained
  • Support continuous improvement of standard corporate IT Practices
  • Keep abreast of latest trends in technology, industry and corresponding business domain
  • Collaborate with other IT domains to drive innovation


  • A minimum of 5 years of SAP experience, with at least 2 years in SAP iRPA/Automation technology, in designing, developing, and implementing SAP iRPA/Automation solutions.
  • Bachelor’s (or equivalent education qualifications) in Computer Science, Computer Engineering, or related disciplines 
  • Familiar with SAP integration technologies, such as PI/PO and APIs.
  • Proven experience with SAP iRPA Studio, Cloud Factory, and Agent Desktop.
  • Experience with software development methodologies, such as Agile and Scrum.
  • Good in programming languages such as JavaScript.
  • Good knowledge of SAP ABAP is a plus
  • Well-developed analytical, problem-solving, and decision-making skills, leveraging both logic and creativity
  • Ability to interact professionally with diverse groups of stakeholders
  • Excellent interpersonal and communication skills, strong verbal and written presentation skills
  • Strong understanding of business process analysis and optimization techniques.
  • Excellent problem-solving, critical thinking, and analytical skills.
  • Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
  • Ability to manage multiple projects and priorities simultaneously.
  • Detail-oriented with a focus on quality and consistency.
  • Knowledge of SAP S/4HANA and cloud technologies is a plus.
  • Airline knowledge is beneficial

Application Deadline: 19 June 2023

Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

More job information
  • Dental plan
  • Flexible working hours
  • Insurance plan
  • Medical plan
Job Function
Work Model
  • On-site / At the workplace
Employment Term
  • Full-time
  • 5 years - 8 years
Career Level
  • Non-management level
  • Degree