Customer support and trouble-shooting through phone, email, remote application or onsite. Incident log reporting and closure
Provide on-site application installation and maintenance service
Periodic visit to customers, gather user requirements and documents for business processes
Delivery of customer needs to leaders and sales team for promotion of sales for products and services
University graduate in computer science or related disciplines
1-2 years working experience in information technology, preferably with a background in ERP
Negotiation and interpersonal skills, ability to communicate clearly and influence both internal and external parties
Able to self-manage and work independently
Patient and able to establish and build good customer relationships
Able to work under pressure in a fast paced environment
Occasional traveling is required
Excellent command of spoken and written English & Putonghua is advantageous
Excellent telephone etiquette and training skills
We offer comprehensive remuneration, bonus and benefits. Successful candidate will have comprehensive training. Interested party, please send resume with expected salary and availability to email：[via CTgoodjobs Apply Now ]
All information collected will be kept in strict confidence. Data collected will be used for recruitment purpose only. Shortlisted candidates will be notified in 3 weeks.
Kingdee International Software Group Company Limited (www.kingdee.com.hk), the leading ERP provider in Asia Pacific and Greater China. Kingdee is public listed on the Main Board of Hong Kong Stock Exchange, and has more than 8000 professionals in more than 60 offices providing enterprise software suite includes ERP, HRM, and BI. If you share the same vision with ours and wish to become a key contributor of the most exciting and fast-growing enterprise Software Company in Asia Pacific, please join us!