Job ref no.: CT3123075-01#4802

Solutions Support Specialist (POS) (Ref:/ERM/SS)

Computer And Technologies Software Limited

  • 5-day week
  • Dental plan
  • Discretionary bonus
  • Education subsidies
  • Insurance plan
  • Medical plan
  • Shuttle bus
  • … + 1 more


  • 5-Days Work Week
  • Discretionary Bonus
  • Annual Leave 12-18 days
  • Full Paid Sick Leave 
  • Birthday Leave
  • Marriage Leave
  • Compassionate Leave
  • Full Paid Paternity Leave 5 days
  • Maternity Leave 11 Weeks
  • Overtime Meal Allowance
  • Notebook Subsidy
  • Education Subsidy
  • Examination Time-off 
  • Graduation Time-off
  • Free Shuttle Bus (Cyberport Office)
  • Multiple vacancies
  • Work Life Balance


  • Responsible for investigation, troubleshooting, reproduction of software issues to identify the root causes;
  • Handling customers' technical questions on our business application software products;
  • Providing application support services such as troubleshooting, system testing, product installation, configuration, consultation, conduct end user application training & relevant documentations for our solution products;
  • Working closely with Support and Development team to resolve issues.
  • Monitor support incidents and day to day reporting
  • Prepare test cases, perform system test to ensure quality delivery to our clients
  • Global collaborative project team environment


  • Diploma or Degree in Computer Science, Information System, Business Administration or related disciplines;
  • Previous working experience in helpdesk / end-user support preferred;
  • Well-organized, detail and logical minded;
  • Good communication and problem solving skills;
  • Good command in written and spoken Cantonese, English and Putonghua;
  • Good knowledge in Win7 / Win8 / Win 10, Windows Server, MSSQL DB and SQL programming is an advantage;
  • Knowledge in HTML, .NET, MS Reporting Services, IIS Web Application is an advantage;
  • Fresh graduates will also be considered for the position of Solutions Support Assistant. 

Free Shuttle Bus will be provided:

Route 1.   Tai Wai > Nam Cheong > Kennedy Town > Cyberport 2
Route 2.   Lam Tin > Quarry Bay > Cyberport 2
Route 3.   Cyberport 2 > Kennedy Town >  Nam Cheong > Tai Wai

As a caring company, staff development is one of our top priorities. We offer attractive remuneration packages with a wide range of fringe benefits include medical & dental insurance, education allowance, performance bonus and excellent career prospect to the right candidate. We also offer on-the-job training and specialized training programme to uplift the potential of our staff. 

Interested parties please send your detailed resume with current and expected salary by email to: Apply Now or by mail to "Human Resources Department, Computer And Technologies Software Limited, Level 10, Cyberport 2, 100 Cyberport Road, Hong Kong". Please quote the employer reference number in the application. 

In order to explore more about our growth initiatives and other job opportunities, please visit our website

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More job information
Job ref no. CT3123075-01#4802
Job Function
  • Pokfulam
Employment Term
  • Full-time
  • 0 year - 5 years
Career Level
  • Entry level
  • Diploma or equivalent
  • Degree