Specialist, Account Investigations

The Role Responsibilities

• Manage the day to day operations to align it to the business strategy and priorities, monitoring action plans, service management, people development and improving operational risks.
• Ensure that the Account Investigations teams are optimized in terms of people and process. This will include services, risks, efficiencies, cost, control, capability and capacity planning.
• Ensure compliance with all Group and Country policies, Code of Conduct and consistency in execution, and to ensure that statutory regulations and laws as a Corporate body are met and satisfied.
• Ensure day to day operations in comply with all relevant local and global regulatory requirements and industry best practice.
• To provide operational support to different stakeholders
• To ensure the team deliver the outcome within agreed SLA and in high quality
• To monitor both onshore and offshore team performance through MI reports
• To handle internal and external customer inquiries/ complaints confidently and reliably
• To support cross team functions and upskill
• To assist in preparing and consolidating the monthly report to Management
• To ensure the team following internal DOI “Departmental Operation Instruction" and Procedure manual from Product Team to handle day-to-day application procedure
• To check the control effectiveness through regular review and identify process gap through quality check and regular monitor.
• To recommend improvements in the processes to ensure constant improvement in effectiveness & productivity
• Escalate any risk findings to the LM for taking necessary investigation / remediation on timely basis
• Support LM to create a positive working environment to encourage commitment / contribution of team members. Through the provision of career development, training and on-going two-way communication / management support.
• To comply with all applicable money laundering prevention procedures and, in particular. Report any suspicious activity to the Unit Money Laundering Prevention Officer and Line Manager
• To ensure awareness and full compliance of all laid down rules, regulations

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

Internal

• Legal and Compliance
• Businesses and Products
• Markets, Wealth & Securities Operations
• ITO Technology Services
• Group Operations counterparts
• GSSC counterparts

External

• Regulators and other government departments/officials
• Clients/Customers

Our Ideal Candidate

• Degree holder or equivalent
• Experience in Operation process with good knowledge in end to end process reengineering
• Experience in Banking, Risk, Control, Analytics function is an advantage
• Strong analytical skills and good judgement and ability to work under pressure
• A team-player with good communication and interpersonal skills
• Good stakeholder management aby establishing good working relationships with people at all levels and to work well in a team
• Good level of understanding of operations and technology
• Ability to engage and motivate performance in others
• High degree of responsibility and integrity
• Tertiary education
• Relevant managerial experience
• Excellent communication capability
• Ability to work within a country and global multi-function, multi-discipline team environment with strong influencing and stakeholder management skills

Role Specific Competencies

• Anti-money Laundering Policies and Procedures
• Fraud Detection and Prevention
• Process Improvement
• Retail banking services  

Apply Now to join the Bank for those with big career ambitions.