Manage the day to day operations to align it to the business strategy and priorities, monitoring action plans, service management, people development and improving operational risks.
Ensure that the Account Investigations teams are optimized in terms of people and process. This will include services, risks, efficiencies, cost, control, capability and capacity planning.
Ensure compliance with all Group and Country policies, Code of Conduct and consistency in execution, and to ensure that statutory regulations and laws as a Corporate body are met and satisfied.
Ensure day to day operations in comply with all relevant local and global regulatory requirements and industry best practice.
To provide operational support to different stakeholders
To ensure the team deliver the outcome within agreed SLA and in high quality
To monitor both onshore and offshore team performance through MI reports
To handle internal and external customer inquiries/ complaints confidently and reliably
To support cross team functions and upskill
To assist in preparing and consolidating the monthly report to Management
To ensure the team following internal DOI “Departmental Operation Instruction" and Procedure manual from Product Team to handle day-to-day application procedure
To check the control effectiveness through regular review and identify process gap through quality check and regular monitor.
To recommend improvements in the processes to ensure constant improvement in effectiveness & productivity
Escalate any risk findings to the LM for taking necessary investigation / remediation on timely basis
Support LM to create a positive working environment to encourage commitment / contribution of team members. Through the provision of career development, training and on-going two-way communication / management support.
To comply with all applicable money laundering prevention procedures and, in particular. Report any suspicious activity to the Unit Money Laundering Prevention Officer and Line Manager
To ensure awareness and full compliance of all laid down rules, regulations
Regulatory & Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
Internal
Legal and Compliance
Businesses and Products
Markets, Wealth & Securities Operations
ITO Technology Services
Group Operations counterparts
GSSC counterparts
External
Regulators and other government departments/officials
Clients/Customers
Our Ideal Candidate
Degree holder or equivalent
Experience in Operation process with good knowledge in end to end process reengineering
Experience in Banking, Risk, Control, Analytics function is an advantage
Strong analytical skills and good judgement and ability to work under pressure
A team-player with good communication and interpersonal skills
Good stakeholder management aby establishing good working relationships with people at all levels and to work well in a team
Good level of understanding of operations and technology
Ability to engage and motivate performance in others
High degree of responsibility and integrity
Tertiary education
Relevant managerial experience
Excellent communication capability
Ability to work within a country and global multi-function, multi-discipline team environment with strong influencing and stakeholder management skills
Role Specific Competencies
Anti-money Laundering Policies and Procedures
Fraud Detection and Prevention
Process Improvement
Retail banking services
Apply Now to join the Bank for those with big career ambitions.
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.