Job ref no.: RCP2104092 (CT3124638-01#9808)

Specialist II (Services Management)

Pacific Careers

Job Description:
operation of the highly secure and mission-critical interbank clearing and settlement applications. Duties include:
  • Attending to the services support hotline and providing high quality support to the users, i.e. financial institutions and business partners
  • Responding to enquiries and reported problems relating to the operations of settlement systems and performing problem solving
  • Assisting in formulating and running the service operation processes including but not limited to client on-boarding, service maintenance, contingency measures and drill activities, fulfilling relevant service agreements and/or regulatory requirements
  • Preparing training materials, co-ordinating and conducting training for major system releases and new services for users
  • Communicating with banks and business partners in relation to the Company’s services and projects mainly through preparation and issuance of circulars and technical notes, detailing system enhancements and major system releases for settlement system users to make the necessary preparatory arrangements
  • Performing shift duty on a roster basis
  • University education preferably in information technology or business related disciplines
  • At least 3 years’ experience in the areas of: (i) coordinating implementation and roll-out of systems preferably financial/banking applications, (ii) supporting help-desk for providing system support to users, or (iii) operations of payment systems or banking/financial applications
  • Knowledge of operating and supporting SWIFT messaging systems is an advantage
  • Good command of written and spoken English and Chinese, and fluency in Putonghua will
  • be an added advantage
  • Able to work independently with good communication skill and customer-oriented mindset
  • Candidates from non-financial industries will also be considered and those with more experience may be considered as Specialist I (Services Management)
If interested for the above position, please send detailed resume with current and expected salary as well as date of availability by clicking Apply Now.

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More job information
Job ref no. RCP2104092 (CT3124638-01#9808)
Job Function
Employment Term
  • Permanent
  • Full-time
  • 3 years - 8 years
Career Level
  • Non-management level
  • Degree