You will be a member of the Station Operations team and perform station duties including platform supervision and train service recovery, station crowd control and inspection, manning of Customer Service Centres and handling of Automatic Fare Collection equipment. You will also provide world-class customer services in accordance with service targets and standards. You are required to perform shift duties on irregular patterns of hours.
You should have Grade E / Level 2 / “Attained" or above in 5 subjects of HKCEE / HKDSE with at least 1 year’s work experience, preferably in customer service related industries. Good command of spoken and written English and Chinese, customer-centric mindset with effective and empathetic communication skills are required. Ability to communicate in Putonghua or other languages is an advantage.
You are invited to apply online via http://www.mtr.com.hk/mtr_job_en or send in your CV stating the position (with reference number) you are applying for, either by email or by mail to Human Resource Management Department, MTR Corporation, G.P.O. Box 9916, Hong Kong on or before 31 May 2018.
For other job openings, please visit MTR Corporation’s website for more details.
All information provided by applicants will be treated in strict confidence and used for recruitment purpose only. All personal data of unsuccessful applicants will be retained for 6 months for future recruitment purpose and will then be destroyed.