Job ref no.: CT3116173-01#0002
Shilla Travel Retail Hong Kong Limited

Store Manager (HK International Airport)

Shilla Travel Retail Hong Kong Limited

  • 5-day week
  • Compassionate leave
  • Dental plan
  • Discretionary bonus
  • Marriage leave
  • Medical plan
  • Transportation allowance
  • K + 1 more


Reporting to the Retail Sales Manager, the Store Manager will maximize sales, optimize operations and coach/lead the retail team (100-140 retail staff) in the designated stores under their responsibility.

You will work with both mid-term goals (monthly sales, productivity, campaigns, seasonal calendar, promotions) and short term goals (daily sales target, operations, customer service follow up, VM displays, replenishment).

You will work with Marketing, Merchandising, Human Resources and Supply & Demand Chain to organize the daily implementation of all the decisions, and provide qualitative feedback, information and data to improve.

You will be required to work on shift schedules.



  • Lead Supervisors to drive retail sales performance
  • Oversee all operations in responsible shops including opening, closing, cash movement, stocks, service level, etc.
  • Create daily action plans to animate the store, motivate the team and incentivize customers to visit the store
  • Lead by example, coach and motivate staff team to fulfill the company’s selling and service standards and maximize the customer’s experience at HKIA.
  • Assess team member performance on a timely basis and support their career plans
  • Responsible of Beauty Advisor (BA)/Cashier selection, conduct interviews and recruit the correct talents for the responsible shop
  • Feedback to Brand partner on BA performance and create active plan to address problem staff
  • Ensure smooth execution of online sales
  • Review Roster for responsible store to ensure correct coverage
  • Coordinate with Marketing Department on Visual Merchandising, promotions, special events etc.
  • Coordinate with Merchandising Department on HPP, SPP, events, Brand’s visits etc.



  • 4 years of related work experience in retail operations, preferably in a FMCG or retail environment (experience in Travel Retail and/or beauty-fashion is a plus)
  • Degree in Business or Management
  • Excellent customer service focus
  • Self-starter with strong business acumen and result-oriented
  • Strong leadership skills
  • Demonstrated ability to build effective teams and motivate employees.
  • Outgoing, dependable and pro-active
  • Good organizational and analytical skills
  • Able to lead and coach large numbers of sales staff team
  • Good interpersonal, able to interact with different levels
  • Good project and time management skills
  • Good communication and interpersonal skills

*Candidates with less experience will be considered for our Supervisor role.




Interested parties please attach your full resume with current and expected salary and your availability to the application via CTgoodjobs.

Data collected will be treated with strict confidence and used for recruitment purpose only.

More job information
Job ref no. CT3116173-01#0002
  • N/A
Job Function
  • HK International Airport
Employment Term
  • Permanent
  • Full-time
  • 4 years - 20 years or above
Career Level
  • Middle management level
  • Asso. Deg or High Dip