Job ref no.: CT3112402-01#0084
Goldenway Investments Holdings Limited

Strategy Development Manager / Project Manager – Operations Department

Goldenway Investments Holdings Limited

  • 5-day week
  • Dental plan
  • Medical plan

Job Responsibilities:

  • Develop detailed project development plan, track and monitor project progress, ensure effective implementation of new services / product and perform post-implementation review after launch
  • Work closely with segment and product managers to prepare user requirements with the best market practice and excellent customer experience
  • Drive business users and suggest improvement / creative idea for making platforms competitive
  • Manage the development and enhancement of CRM tools and applications across different segments, products and channels to enhance customer experience and cross-selling opportunities
  • Establishment of customer analytics platform by reviewing system capability, understanding the data structure and integrity, developing the information infrastructure for effective analysis and report tracking & automation
  • Liaise and coordinate with operations, technologies, customer service, sales and marketing, legal and compliance and other department to complete the project
  • Perform regular management reporting and service benchmarking
  • Prepare documentation on new products and services for internal control departments' review and approval

Job Requirements:

  • University graduate or above
  • 5 years’ or above work experience gain from project management, operations, customer service etc
  • Exposure in CRM system development and deployment, database marketing, database development, report tracking and automation
  • Experience in customer service, technology, software development, product development and financial field are an advantage
  • Knowledge in financial market and product is a plus
  • Good command of English and Mandarin
  • Good communication and interpersonal skills
  • Pleasant personality, detailed-minded, able to multi-task with good organizational skills and a good team player
  • High integrity, mature, strong initiative and able to work independently

We offer attractive remuneration package including 5-day work week, performance bonus, medical, life and dental scheme, caring leaves such as marriage leave and paternity leave etc. to the right candidate. Interested parties please send full resume with current, expected salary availability by clicking Apply Now.


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More job information
Job ref no. CT3112402-01#0084
  • N/A
Job Function
  • Tsimshatsui
Employment Term
  • Permanent
  • Full-time
  • 5 years
Career Level
  • Middle management level
  • Degree