Job - Student Care Representative, EF Language Solutions Hong Kong Limited
EF Language Solutions Hong Kong Limited

EF Language Solutions Hong Kong Limited is a division of EF Education First and the world's largest online English school. EF Education First is the world's largest private education company that has helped 15 million people learnt a new language or travel aboard. Founded in 1965, EF now operates 400 schools and offices in 50 counties with more than 34,000 employees.

EF is considered in the industry as an education expert as well as a sales and marketing leader. We are a data driven organization with aggressive marketing mix that generates uniquely high exposure in today’s multi-channel marketing landscape. On the product front, we combine cutting edge technologies and pedagogical breakthroughs to create a revolutionary blended learning solution, which is built around task based learning through the Learn, Try, Apply processes with university-certified multimedia courseware, teacher led classes and social activities to ensure students can improve their English proficiency faster than ever before. 

Englishtown is the largest English training organization in the world with an ambition plan to grow across Greater China and worldwide. Great people is our most important and valued resource therefore we promise unlimited growth potential and long team career opportunities for the right candidate – You can get to the top with us !

Student Care Representative

Job Ref.HRSCR-004

The candidate is responsible for assisting students to successfully reach their learning objectives and ensuring student satisfaction. The Student Care Representative provides students with tailor-made study advice within the framework of Learn, Try, Apply, Certify learning methodology and helps students set and meet their learning goals throughout their study course. Level of English required for this role is at or above Upper-Intermediate stage.



  • Ensure new students understand and implement EF’s learning approach 
  • Help students plan and review study progress according to EF’s learning approach
  • Give students study advice within the framework of EF’s learning approach and motivate students to help them reach their study goals
  • Keep students informed and updated on changes within the center
  • Help students utilize class booking tools and other study tools
  • Collect student feedback and cooperate with relevant colleagues to promptly solve issues
  • Organize and coordinate center events to increase student satisfaction and drive retention
  • Complete all administrative duties to a high standard as required



  • Diploma holder or above
  • Level of English required (Upper-Intermediate English skills)
  • Excellent communication skills with fluency in Cantonese
  • Passionate in developing career in in service industry
  • 1 - 2 years’ experience in service or other hospitality industry is preferred
  • Direct sales experience preferred
  • Customer-focused and detail-oriented
  • Good team player in a multi-cultural environment
  • Vocation for service, friendliness and patience
  • Good PC skills (MS Word/Excel/Powerpoint/Browser)
  • Excellent customer services, organizational and time management skills
  • Able to work Saturdays and Sundays due to the nature of our business



Attractive remuneration packages, MPF, Medical & Dental Coverage

Modern, comfortable and Friendly work environment

Working Location:
Successful candidates will be assigned to work at one of our Englishtown Learning Centers located at Causeway Bay, Mongkok, Kwun Tong, Tsuen Wan
or Sheung Shui.

To apply for this position, please send the detailed resume in Word format with expected salary and availability to

All information received will be kept in stick confidence and for employment-related purposes only
To learn more about Englishtown, please visit


Apply Now
Job Ref No.
HRSCR-004 (CT3106580-01#0078)
Goodjobs Tips!
Remember to quote the job title and reference number in the email subject. This allows employers to find and refer to your application more easily.
  • Additional subsidies
  • Competitive pay
  • Dental plan
  • Education subsidies
  • Insurance plan
  • Medical plan
  • Special / extra leave
  • Year-end bonus
Employment Term
Career Level
Require to Travel
No travel
Tips by CTgoodjobs: Tips to avoid employment traps: verify company information, and look out for jobs ads that offer unreasonable salary or has a remote interview venue.
Leave immediately and report to CTgoodjobs if you encounter any inappropriate behaviour.
More tips to avoid employment traps