Posted on 2021-10-11

Superintendent

DHL

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.
Would you like to become part of the world's most international company?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!

YOUR TASKS

Working Location: Kwun Tong

 

Reporting to the Service Centre Manager of Domestics Service Centre, you will be responsible for:

  • Assist the Service Centre Manager on manpower allocation to ensure efficient pick-up and delivery services to meet customer needs
  • Monitor all courier team members and 3rd party service providers (3PL) to achieve performance & customer satisfaction
  • Cultivate good team spirit within team and motivate team members for performance excellence
  • Work closely with Team Leads (both warehouse team and courier team) to ensure all shipments are properly handled and in line with company standards and procedures
  • Communicate and coordinate with internal and external parties for shipment processing status and other operational issues
  • Work with different parties to review service boundary
  • Liaise with backline operations to review and performance of 3PL and prepare variety reports regularly
  • Decision making in daily operations in the absence of Service Centre Manager
  • Regularly conduct on-route assessment to look for DHL standard appearance, improvement area & performance

 

YOUR PROFILE

  • Certificate / Diploma in Logistics, Supply Chain or other related disciplines
  • Minimum 5 years’ experience in transportation/ logistics industry; with at least 2 years’ experience as Lead Courier / Lead Agent / Team Leader / supervisory level
  • Knowledge of DHL operations systems / processing and with IATA related certification are advantageous
  • Holding of a valid driving license of Class 1 and 2
  • Possesses good geographical & product knowledge
  • Able to communicate in both written and spoken English and Cantonese, knowledge in Putonghua is an advantage
  • Independent, responsible, initiative, customer-oriented and self-discipline
  • Capable of multi-tasking and able to work under pressure
  • Familiar with MS Word and Excel

OUR OFFER

  • Strong career support in an international environment
  • Great culture and colleagues
  • Multifarious benefit program

Do you see a personal challenge in these versatile and responsible tasks? Interested parties please click Apply Now to apply job.


We look forward to receiving your application

 

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More job information
Salary
Job Function
Industry
Location
  • Kwun Tong
Employment Term
  • Permanent
  • Full-time
Experience
  • 5 years - 10 years
Career Level
  • Non-management level
Education
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree