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Job ref no.: CLL/AM_RCS/202111
B.S.C. COLOURLIVING LIMITED

Supervisor/ Assistant Manager - Retail Customer Service

B.S.C. COLOURLIVING LIMITED

Responsibilities:

  • Perform as the primary contact point to address customer enquiries, comments and complaints, then divert to designated personnel for proper handling
  • Collaborate with Technical Service Team to ensure timely resolution of customer requests
  • Engage with existing and potential customers to provide quality services throughout the whole customer journey
  • Assess customers’ needs and provide insights to uplift the customer service standard
  • Provide assistance in other administrative task

Requirements:

  • Diploma or above qualifications
  • Min 5 years experience from customer-oriented industry, preferably from luxury retail or hospitality services
  • Strong interpersonal, communications and problem-solving skills
  • Refined, presentable and customer-oriented
  • Good command of both verbal Chinese and English with excellent phone manner
  • Proficient in MS Word, Excel and Chinese Word Processing

We offer attractive remuneration package and comprehensive fringe benefits including 5-day work week, 14-day of annual leave, medical insurance and discretionary bonus to the right candidate.

Interested parties please apply with full resume, expected salary and quoting the Job Ref. No. on the subject line to Human Resources Department, 19th Floor, Sino Favour Centre, 1 On Yip Street, Chaiwan, Hong Kong, or by clicking the Apply NowFor more information about us, please visit our websites at http://www.bschk.com and http://www.colourliving.com.

Personal data collected will be used for recruitment purpose only.

 

More job information
Job ref no. CLL/AM_RCS/202111
Salary
Benefits
  • 5-day week
  • Compassionate leave
  • Discretionary bonus
  • Examination leave
  • Family medical plan
  • Marriage leave
  • Medical plan
Job Function
Industry
Employment Term
  • Permanent
  • Full-time
Experience
  • 5 years - 8 years
Career Level
  • Non-management level
Education
  • Diploma or equivalent