Posted on 2022-07-14
Sogo Hong Kong Co., Ltd.

SUPERVISOR (CRM)

Sogo Hong Kong Co., Ltd.

We are looking for talented CRM specialists to be part of the core team of the SOGO Rewards loyalty program and member experience journey. You will be able to participate in building tools and system for data analytics and digitalization, redesigning the program’s offerings, as well as developing new initiatives to enhance customer engagement and brand stickiness. 

Responsibilities:  

  • Handle day-to-day operations of Customer Relationship Management (CRM) programs in terms of execution of CRM communications via omni-channels, including shop level, website, mobile App, eDM, SMS
  • Assist in implementing the branding integrity for the target segment by implementing the branding guideline and identifying effective language and tone of CRM programmes
  • Support in CRM data analytic and prepare campaign reports to enhance the effectiveness of CRM activities
  • Support in CRM tools (including App & CRM system) development and enhancement projects for continuous improvement of customer experience, segementation model and automation setting
  • Report compiling and CRM-related admin work as needed

Requirements: 

  • Degree holder in Marketing, Business Management, Computing Science or related disciplines
  • 3 years of solid experience in CRM
  • Familiar with data analytics tool and social CRM, ideally with web, app and digital marketing knowledge
  • Strong communication, interpersonal and project management skills
  • Proficiency in Microsoft Office applications including Word, Excel and PowerPoint
  • Excellent command of both written and spoken English and Chinese

 

Attractive remuneration package, public holidays, group medical insurance, excellent career development opportunities and other competitive fringe benefits will be offered to the suitable candidate. Interested parties please click the ‘Apply Now’ button and submit your application details together with current and expected salary to the Human Resources Division.

Information provided will be for the purpose of selection within the Group and only shortlisted candidates will be considered. All application will be retained for a maximum period of six months.

More job information
Salary
Benefits
  • 5-day week
  • Medical plan
Job Function
Industry
Employment Term
  • Permanent
  • Full-time
Experience
  • 3 years - 8 years
Career Level
  • Middle management level
Education
  • Degree