Job ref no.: CT3111033-01#0311
Cityline (Hong Kong) Limited

Supervisor - CS / Assistant Supervisor – CS / Customer Services Officer

Cityline (Hong Kong) Limited

  • 5-day week
  • Discretionary bonus
  • Medical plan

Job Specification:

  • Lead/Supervise a team of CS, ticketing booking staff in a medium size call centre in HK;
  • Review the flow in handling complaints and operation flow;
  • Work under planned schedules to meet the organizational objectives and service level;
  • Supports daily operation and be responsible for day-to-day communication with customers and internal parties;
  • Monitor the team performance to reach KPI;
  • Prepares & consolidate regular reports to the management;
  • Handle ad hoc assignments as required.

Job Requirements:

  • Diploma or above;
  • At least 5 years experience in customer services field with 3 years supervisory experience in call centre operation;
  • Good telephone manner, interpersonal, communication skillsand able to work independently;
  • Customer-oriented, detail-minded and pleasant personality;
  • Cautious and careful is a MUST;
  • Proficiency in both English and Chinese (Cantonese & Mandarin).

(Candidate with less experience will be considered as Assistant Customer Service Officer )


Working Hours:


  • 45 hours per week (Shift required) 

We offer attractive remuneration based on experience and potential, 5-day work, and the opportunity to grow with an exciting company. Please apply with full resume, contact details and expected salary to [via CTgoodjobs Apply Now ]


Personal data will be collected for recruitment purposes and a copy of our Personal Information Collection Statement will be provided upon your request. We may transfer your personal data to other associated companies within the Lark International Group Limited which have other suitable vacancies.

More job information
Job ref no. CT3111033-01#0311
  • N/A
Job Function
  • Kwun Tong
Employment Term
  • Permanent
  • Full-time
  • 5 years - 10 years
Career Level
  • Middle management level
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree