Lead/Supervise a team of CS, ticketing booking staff in a medium size call centre in HK;
Review the flow in handling complaints and operation flow;
Work under planned schedules to meet the organizational objectives and service level;
Supports daily operation and be responsible for day-to-day communication with customers and internal parties;
Monitor the team performance to reach KPI;
Prepares & consolidate regular reports to the management;
Handle ad hoc assignments as required.
Diploma or above;
At least 5 years experience in customer services field with 3 years supervisory experience in call centre operation;
Good telephone manner, interpersonal, communication skillsand able to work independently;
Customer-oriented, detail-minded and pleasant personality;
Cautious and careful is a MUST;
Proficiency in both English and Chinese (Cantonese & Mandarin).
(Candidate with less experience will be considered as Assistant Customer Service Officer )
45 hours per week (Shift required)
We offer attractive remuneration based on experience and potential, 5-day work, and the opportunity to grow with an exciting company. Please apply with full resume, contact details and expected salary to [via CTgoodjobs Apply Now ]
Personal data will be collected for recruitment purposes and a copy of our Personal Information Collection Statement will be provided upon your request. We may transfer your personal data to other associated companies within the Lark International Group Limited which have other suitable vacancies.
Cityline (Hong Kong) Limited, www.cityline.com, is an IT solution provider, specializing in e-commerce transaction applications. Cityline has been providing IT solutions to ticketing agency, cinemas, event organizers and theme parks for the past 20 years. One of our long term customers is the largest ticketing service provider in Hong Kong. Cityline has been awarded Hong Kong’s Most Valuable Companies’ Trophy of Excellence – the Most Reliable Ticketing and Payment Services.
To cope with our company’s continuous expansion, we are looking for high caliber professionals to fill the following position: