Supervisor, Customer Fulfilment (Payment & Settlement)

Main Responsibilities

• Perform settlement for Visa / MaterCard/ Merchants like AIAB/ Octopus/ EPSCO.
• Arrange fund disbursement to customers via different channels like issuing cashier orders or requesting balance transfer.
• Post financial and non-financial adjustment to designated customer loan/ card accounts.
• Reconcile interchange data, GL balance and handle enquires from FCD for irregular items.
• Collects data from Marketing- Business Analytics Team and regular reporting for Visa/ MasterCard/ JETCO/ UnionPay.
• Handle mail-cheque payment, autopay setup and maintenance
• Assists supervisor to perform User Acceptance Test (UAT).
• Provide administrative assistance like carton arrangement, invoice verification, stationery order and strong room management.

Requirements

• HKDSE or HKCEE with minimum 1 year experience in banking industry. For Assistant Officer Grade or above, minimum 2 years relevant experience
• Holder of LCCI Elementary certificate would be preferable.
• Customer oriented and strong analytical thinking.
• Good communication and interpersonal skills.
• Good command of written and spoken English and Chinese
• Good PC knowledge e.g. MS Office