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Job ref no.: CT3114386-01#5231

SUPERVISOR - CUSTOMER SERVICES

HAVI Logistics

Overview / 概述

HAVI is a privately held global company that innovates, optimizes and drives the supply chains and marketing promotions of many of the best known brands in the world. When you work at HAVI, you have a chance to make your mark – to be a part of work that drives value, brings a smile and keeps everyday life moving forward. Which means it’s not the size of our global footprint, but rather your personal fingerprint, that has the power to make a real difference for our customers… and to touch the lives of people both at home and around the world.

Responsibilities / 職責

Responsibilities:
Handle customers’ complaints and inquiries
Maintain and update complaint and product claim log book
Collect customer feedbacks and provide improvement suggestions
Responsible for sales orders taking and place orders to suppliers
Liaise with vendors and shipping lines to ensure the import and export documents and requirement are processed and met in compliance with HKSAR’s rules and regulations
Accurately and timely manage order information in the system
Prepares data analysis and regular reports
Occasional store or customer visit
Desired Skills & Experience / 期望的技能和經驗

Requirements:
Degree holder or above in Supply Chain or Logistics or other related disciplines
At least 5 years’ customer service experience, exposure to the fast food chain industry or retail market is preferred
Fluent in spoken and written English, Cantonese and Putonghua
Proficient in MS Excel is an advantage
Customer-oriented, good interpersonal, communication skills and supervisory skills
Strong numerical sense, logical thinking, good time management and conscientious
Benefits / 福利
Our total rewards philosophy integrates programs for compensation, benefits, recognition, learning and development, corporate culture, corporate citizenship and work-life balance. While individual program components may differ by country, some things remain constant:

…our commitment to rewarding results

…the opportunity to work with talented and driven individuals at every level of our company who respect each other, treat each other fairly and hold one another accountable for our customers’—and our company’s success

Contact Information / 聯繫方式
We offer competitive remuneration package to the right candidate. Interested parties, please email your resume with current and expected salary to us by clicking Apply Now or send it to Human Resources Department, G/F, Chiaphua Industries Building, 8-10 Siu Lek Yuen Road, Shatin, N.T., Hong Kong.

All applications will be treated in strict confidence. Personal data collected will be used for recruitment purpose only and destroyed after one year once the position is filled.

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.

More job information
Job ref no. CT3114386-01#5231
Salary
  • N/A
Job Function
Industry
Employment Term
  • Full-time
Experience
  • 5 years - 10 years
Career Level
  • Non-management level
Education
  • Degree
  • Master's degree