Job ref no.: CT3115703-01#2175

Supervisor - Inflight Service

United Airlines Inc.


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Inflight Services

The Inflight Services department includes flight attendants and the teams that support them.

Job overview and responsibilities

Responsible for the performance and leadership of 155 flight attendants at United’s largest bases/domiciles. Ensures their flight attendant team meets performance objectives including safety, reliability and customer satisfaction.

Flight Attendant Performance –
  • Engage flight attendants to deliver excellent customer service and on-time operational performance
  • Participate in briefings and team communications to ensure flight attendants are aware of all current operational issues and initiatives
  • Monitor the performance of the team, taking action as as necessary to ensure daily goals and compliance with company policies, procedures and standards are met
  • Conduct investigations on performance, complaints or other wor-related issues
  • Collaborate with Inflight Contract Support in hearings and in writing decisions
  • Set expectations with flight attendant team that are aligned with company policy and union contracts
Customer and Employee Satisfaction –
  • Manages flight attendant team delivery of inflight and marketing products determined by the Inflight division
  • Utilizes corporate Inflight communication and training to support flight attendatns so they are set up for success in delivering a world class product to United’s customers
  • Provides the recognition and counseling of flight attendants focusing on service excellence and holds team accountable when service expectations are not met
Safety –
  • Responsible for ensuring safety goals are met and that all employee safety and FAA regulatory requirements are adhered to by the team
  • Coordinators with Inflight safety on all safety investigations that involve flight attendant team
  • Provide local support to flight attendant team for any inflight safety incident
This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.
Required
  • Equivalent work experience
  • Must be fluent in English (written and spoken)
  • Will need to attend flight attendant training to earn FAA certification
  • Effective presentation skills, planning, and organizational skills
  • Experience leading and influencing a team and customer service experience
  • Strong written and oral communication skills
  • Conflict resolution and decision making, with the ability to lead
  • If you accepted a position with the new United, you understand and agree to remain in the assignment previously agreed upon for a period of one year and understand that you will not be considered for other positions for at least one year, posted via the Talent Selection portal, even if the position is at a higher level
  • Must be legally authorized to work in Hong Kong for any employer without sponsorship
  • Successful completion of interview required to meet job qualification
  • Reliable, punctual attendance is an essential function of the position
Preferred
  • Bachelor’s Degree
  • Experience in inflight Services
  • Experience supervising union personnel

 

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

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More job information
Job ref no. CT3115703-01#2175
Salary
  • N/A
Job Function
Industry
Experience
  • 0 year - 5 years
Career Level
  • Middle management level
Education
  • Degree