Posted on 2022-11-17
Principal Trust Company (Asia) Limited

Supervisor, Pension Operations

Principal Trust Company (Asia) Limited


  • To provide good quality of service and ensure service level provide to MPF/ORSO clients are met with the company service pledge
  • Maintain accurate records and thorough documentation
  • Response to inquiries and interpret contracts and provide benefits or claims information upon requested by brokers, insured and policyholders in a timely, accurately and courteous manner
  • Assist in the process of new products launch and perform the local government filing for pension product;
  • Prepare and maintain administrative related materials such as group contract, benefit brochures and member login passcode, etc. before sending to client;
  • Assist employee in training and development;
  • Review the materials of respond or inquiries from MPFA or auditor;
  • Perform quality checking and assist the Team Leader to control and monitor some functions within the team on regular basis;
  • Perform other job related duties or special projects as required.


Educational Qualification:

  • College or university graduate or equivalent;

Job related experience required:

  • At least 8 years of relevant experience in MPF and/or ORSO schemes administration with 5 years at supervisory level;

Competencies and Soft skills required:

  • Self-starter, team player and attentive to details;
  • Strong communication and customer service skills;
  • Strong analytical skills and good at PC applications especially Excel, Word and PowerPoint;
  • Good command of spoken and written English and Chinese.

We are an equal opportunity employer and welcome applications from all qualified candidates. All information received will be kept in strict confidentiality and for recruitment purpose only. Only shortlisted candidates will be notified.


More job information
  • 5-day week
  • 13-month pay
  • Dental plan
  • Discretionary bonus
  • Insurance plan
  • Medical plan
Job Function
  • Kwun Tong
Employment Term
  • Permanent
  • Full-time
  • 5 years - 13 years
Career Level
  • Non-management level
  • Degree