Job ref no.: CT3116790-01#0010
Fuji Xerox (Hong Kong) Limited

Supervisor (Service Delivery)

Fuji Xerox (Hong Kong) Limited

  • 5-day week
  • Dental plan
  • Discretionary bonus
  • Insurance plan

The Job

  • Provide management support to account service delivery
  • Maintain strong customer relationship
  • Single point of contact for customer inquiries, recommendations, and escalations
  • Ensure contract’s SLAs are met and exceeded
  • Apply and adopt company policies and procedures to deliver top-in-class services
  • Provide administrative support for accounts’ P&L
  • Co-operate with corresponding internal parties to resolve delivery issues

The Person

  • University graduate in Business Administration, Information Technology, Operations Management, or related subjects
  • At least 5 years' account delivery experience in Information Technology, Printing, Imaging, Business Operations, or related industries
  • Relevant professional qualifications, e.g. ITIL, Six Sigma, PMP is a plus
  • Demonstrate proven experience in implementing productivity and customer satisfaction enhancement programs
  • Fluent in both spoken and written business English and Cantonese
  • Candidate with more experience can be considered for more senior roles

We offer career prospect, attractive remuneration and benefits package to the right candidate. To discuss this opportunity further, please send your full resume, present and expected salary to [via CTgoodjobs Apply Now ].

We are an equal opportunity employer and welcome applications from all qualified candidates. All information provided will be treated in strict confidence and used for recruitment purposes only. Applicants not hearing from us within six weeks may consider their applications unsuccessful. All data of unsuccessful applications will be destroyed after six months.

More job information
Job ref no. CT3116790-01#0010
  • N/A
Job Function
  • Taikoo Shing
Employment Term
  • Permanent
  • Full-time
  • 5 years - 10 years
Career Level
  • Non-management level
  • Degree