Job ref no.: CTT-06926
HKT Teleservices

Supervisor (Tourism / Travel)

HKT Teleservices

Benefits
  • Competitive pay
  • Insurance plan
  • Medical plan

We are looking for energetic and enthusiastic candidates to join our team for the following challenging and rewarding position.

Responsibilities:

  • Report to operations manager and supervise a team of travel agents to deliver superior customer services via various channels;
  • Provide guidance and support to facilitate team members in service delivery and daily operations, resolve complex member enquiries and handle complaints escalated from team members effectively;
  • Review and evaluate the service quality of the team members to achievedifferent key service indices, such as telephone service factor, service level agreement, customer satisfaction and productivity;
  • Monitor traffic patterns and deploy resources appropriately to meet service targets, including work roster arrangements and resources planning;
  • Work closely with operation managers on customer feedback and undertake analysis for service review and improvement;
  • Perform ad-hoc tasks as allocated by Operations Manager.

Requirements:

  • Diploma or degree holder in tourism, hospitality or related discipline;
  • Minimum 3 years of experience in customer service with supervisory / team leader experience. Experience in travel industry will be a strong advantage;
  • A qualified accreditation in IATA or certificate holder in Travel and tourism association;
  • Good knowledge in travel products, call center operation and global distribution system (GDS), such as Sabre/Amadeus and/or Galileo. Hands-on experience in reservation and ticketing is preferred;
  • Initiative, open-minded, result-oriented and able to work under pressure;
  • Positive thinker with good management skill and exceptional customer service attitude, and an ability to listen, analyze and find solutions;
  • Good command of both written and spoken English and Cantonese;
  • Work location: Mei Foo  

To apply :
Post : Human Resources, HKT Limited, 13/F, 9 Po Lun Street, Lai Chi Kok
E-mail : telsjobs3@pccw.com
Fax : 2962 5613

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.
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More job information
Job ref no. CTT-06926 (CT3115165-01#2180)
Salary
  • N/A
Job Function
Industry
Location
  • Mei Foo
Employment Term
  • Full-time
Experience
  • 3 years - 7 years
Career Level
  • Non-management level
Education
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree