Job ref no.: JR00063320
BestServe Financial Ltd

Supervisor, TPA Operations (MPF Administration - Termination Team)

BestServe Financial Ltd

Job Description:

  • Perform or review most of MPF/ORSO business processes and approves various business transactions up to predefined authority limits.
  • Review majority processing transactions for working partner(s).
  • Ensure the completion of business transactions according to the service standards and statutory timeline.
  • Make recommendations and execute process streamlining and service improvement initiatives.
  • Coach and mentor junior staff so as to achieve the service standard and department objectives.
  • Handle and resolve complicated issues or complaints and escalate to manager in a timely manner.
  • Perform daily MPF administration functions of transfer-in/out processing.
  • Update relevant administration / imaging system and control log timely and accurately
  • Handle UAT and ad-hoc project as required.
  • Report any irregularities to manager promptly.


  • HKDSE (Hong Kong Diploma of Secondary Education) holder / Form 7 graduate or above
  • At least 5 years of relevant experience in MPF industry.
  • Knowledge of MPF, customer service principle and retirement fund operations.
  • Good in analytical , planning and organizing skills.
  • Customer focused, with good problem-solving and communication skills
  • Attention to details
  • Able to work independently and under pressure
  • Good PC skills in MS Word & Excel.
  • Good command of both written and spoken English and Chinese

We offer 5-day work, attractive salary, MPF, and excellent career development opportunities to the right candidate.

We are an equal opportunity employer and welcome applications from all qualified candidates. Application forms and resume will be kept for a period of 24 months after completion of the recruitment process. (All information will be held in strict confidence and only used for recruitment purpose.)

More job information
Job ref no. JR00063320
  • 5-day week
  • Dental plan
  • Discretionary bonus
  • Insurance plan
  • Medical plan
Job Function
  • Hunghom
Employment Term
  • Permanent
  • Full-time
  • 5 years - 10 years
Career Level
  • Middle management level
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip