Supervisor/Officer (MPF operations - Termination / Transfer function)

Job Responsibilities:

• Perform or review most of MPF business processes and approves various business transactions up to predefined authority limits.
• Ensure the completion of business transactions according to the service standards and statutory timeline.
• Coach and mentor junior staff so as to achieve the service standard and department objectives.
• Handle and resolve complicated issues or complaints and escalate to manager in a timely manner.
• Perform daily MPF administration functions of contribution, employer enrolment and data and member/preserved member enrolment and data change.
• Handle UAT and ad-hoc project as required.
• Report any irregularities to manager promptly.

Job Requirements:

• HKDSE (Hong Kong Diploma of Secondary Education) holder / Form 7 graduate or above
• At least 5 years of relevant experience in MPF industry.
• Knowledge of MPF, customer service principle and retirement fund operations.
• Good in analytical , planning and organizing skills.
• Customer focused, with good problem-solving and communication skills
• Attention to details
• Able to work independently and under pressure
• Good PC skills in MS Word & Excel. Candidate with skill in Access is preferable
• Good command of both written and spoken English and Chinese

We offer 5-day work, attractive salary, MPF, group life and group medical insurance and excellent career development opportunities to the right candidate.

We are an equal opportunity employer and welcome applications from all qualified candidates. Application forms and resume will be kept for a period of 24 months after completion of the recruitment process. (All information will be held in strict confidence and only used for recruitment purpose.)