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Job ref no.: CT3114389-01#7383

Support Engineer

systemsGo (Hong Kong) Limited

Benefits
  • 5-day week
  • Discretionary bonus
  • Education subsidies
  • Medical plan
  • Paid overtime

We are seeking a bright and friendly individual with excellent communication skills and a track record for providing great customer service to join our Hong Kong organization in providing IT support and project services to our growing client base. This is a permanent, full-time position offering competitive salary & benefits. You will have a unique opportunity to work in a variety of challenging IT environments to quickly build up your IT and communication skills.

Responsibilities

  • Provide regular scheduled to systemsGo clients (MNCs)
  • Provide Level 1 and Level 2 desktop support at client office.
  • Complete project tasks as instructed by Project Managers on client or internal projects
  • Actively build on IT and communication skills to improve on skill set and effectiveness
  • Occasional after-hours assignments with appropriate compensation

Requirements 

  • 3-5 years’ experience in IT helpdesk role or technical support role, supporting MNC preferred
  • Comfortable working in a team or individually
  • Pro-active, customer focused, and comfortable dealing with end users directly
  • Able to describe issues clearly to end users and client management, and report on results effectively
  • Fluent in English and Cantonese is a must
  • Diploma/Degree in Computer Science/Information Technology preferred
  • Windows 7/8 MCP/MCITP, MCTS/MCDST, MCSA/MCSE highly desirable
  • Experience in networking setup and support is a definite advantage
  • Experience with help desk/ticketing systems preferred
  • Overseas applicants will not be considered at this stage
  • IMMEDIATE Available or Short Notice is highly recommended

 Salary, Benefits & Working Conditions

  • 5-days work week, 14 days annual leave (increment annually to 18 days), health insurance including coverage for dependents
  • Year-end bonus
  • Personal development allowance for approved training
  • Reporting to the Service Delivery Manager, work with varied client assignments

Interest parties please click Apply Now to apply job.

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More job information
Job ref no. CT3114389-01#7383
Salary
  • N/A
Job Function
Industry
Location
  • Sheung Wan
Employment Term
  • Full-time
Experience
  • 3 years - 10 years
Career Level
  • Non-management level
Education
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree