Job ref no.: 19000FKU_1579575971 (CT3125106-01#0006)
AXA Hong Kong

Support Officer

AXA Hong Kong

  • 5-day week
  • Competitive pay
  • Dental plan
  • Discretionary bonus
  • Insurance plan
  • Medical plan

This role is to drive adoption of various digital tools through providing supports and delivering change management activities

  • Handle in-bound queries from users through different channels (such as hotline, email, live chat)
  • Provide on-site face-to-face support to users to resolve their issue encountered during usages
  • Deliver and arrange roadshow for agencies or brokers based on business to promote usages / new functions / benefits of various digital platforms for distributors
  • Assist in collecting user feedback on digital platforms through formal / informal engagement with users for continuous development / enhancement
  • Assist in preparing and reviewing training materials and coordinating the training with agency training department
  • Responsible for preparing and distributing adoption reports for tracking the usages.
  • Assist in investigating the root causes of system incidents and communicating the progress with user.
  • Assist in preparing promotional materials and events in order to create awareness and promote benefits of digital platform
  • Assist in performing ad-hoc assigned, such as internal training, agency events

Job Requirements:

  • Higher diploma or above, preferably in Business, Finance, IT, Computer Science or related disciplines
  • Minimum 1 year of experience in customer service, frontline sales or related duties
  • Pleasant, polite and positives with customer-centric mindset and good communications skills
  • Basic knowledge of financial services &/or insurance industry (preferred)
  • Willing to work on shift duties in weekends
  • Proficiency in spoken and written Chinese and English
More job information
Job ref no. 19000FKU_1579575971 (CT3125106-01#0006)
Job Function
  • Central
Employment Term
  • Permanent
  • Full-time
  • 0 year - 10 years
Career Level
  • Entry level
  • Asso. Deg or High Dip