Job ref no.: 82309517-R-0003091 (CT3117979-01#0198)
FWD Life Insurance Company (Bermuda) Limited

System Analyst, Production Support

FWD Life Insurance Company (Bermuda) Limited

FWD spans Hong Kong, Macau, Thailand, Indonesia, the Philippines, Singapore, Vietnam and Japan. In Hong Kong, FWD offers life and medical insurance, general insurance, employee benefits, and financial planning. FWD is focused on creating fresh customer experiences, with easy-to-understand and relevant products, supported by digital technology. Through this customer-led approach, FWD aims to become a leading pan-Asian insurer that changes the way people feel about insurance.

FWD is the insurance business of investment group, Pacific Century Group. The life insurance and general insurance operating entities have been assigned strong financial strength ratings by international rating agencies. While FWD Life Insurance Company (Bermuda) Limited has been affirmed ‘A3’ by Moody's and ‘A’ by Fitch, FWD General Insurance Company Limited has also received ‘A’ rating from Fitch, all with a stable outlook.

In Hong Kong & Macau, FWD has been providing quality services to around 534,000 customers with over 730 staff.

If you are looking for a company where can fuel your inspiration and cultivate your expertise, join us on our exciting journey.


  • This role is responsible to provide production support for Life Systems Applications – Life Asia and/or Capsil.
  • Support production issues and enhancement requests from LifeAsia or Capsil
  • Perform system study and provide suggestion to resolve production problem
  • Perform hot fix and long term production fix
  • Communicate and co-ordinate with business user and internal IT on fixing arrangement
  • Involve in all other phases of SDLC where necessary.


  • University degree in Computer Science or equivalent, minimum 6 years working experience in Information Technology.
  • Solid experience in development and implementation of Life Insurance systems
  • Strong technical knowledge in AS/400, LifeAsia or CAPSIL
  • Good knowledge in Life Insurance products and business flow
  • Hands on AS/400 programming skill, CL, COBOL, RPG, SQL/400, middleware connectivity (MQ) and client-server technologies.
  • Good communication skills, able to work with different user departments
  • Good analytical mind and problem solving skills
  • Able to work under pressure
  • Good team player, self-initiative and pro-active

Candidate with more experience will be considered as senior system analyst.

We offer 5-day work, 20-22 days annual leaves, excellent learning & development opportunities and an attractive package to the right candidate.

Information collected will be treated in strict confidence and used solely for recruitment purpose. The company will retain all applications no longer than 24 months of which will be destroyed thereafter. When there are vacancies in any of our subsidiaries, holding companies, associated or affiliated companies of, or companies controlled by, or under common control with the Company during that period, we may transfer your application to them for consideration of employment. We are an equal opportunity employer. We do not discriminate on the basis of race, sex, disability or family status in employment process.

More job information
Job ref no. 82309517-R-0003091 (CT3117979-01#0198)
Job Function
Employment Term
  • Full-time
  • 6 years - 19 years
Career Level
  • Non-management level
  • Degree