Job ref no.: CTB-03230 (CT3126461-01#3615)
PCCW Solutions Ltd

System Analyst - Salesforce

PCCW Solutions Ltd

The Job:

The successful candidate will be responsible for defining software frameworks, development methods and tools to support advanced digital solutions. He / She will be involved developing application software and supporting frameworks.

  • Design and architect the end-to-end BSS solutions, including integration with other systems such as CRM, Campaign Management, Customer Data Platform, Customer Order Management, Customer Information Management and Customer 360 View
  • Build and cultivate relationship with stakeholders including users and senior technical individuals from both development teams and user groups
  • Act as a technical liaison between users, technical teams and support
  • Work with solution architect and business analyst to design the solution from scratch, including building core components, business processes, data model, integration points with other systems, interface definition and protocol. Define related implementation and migration plans with consideration of all functional and non-functional requirements such as access management, security, disaster recovery, reporting requirements, etc.
  • Lead the developers by providing guidelines and assistance to enable solution development and implementation, with passion to be hands-on with coding
  • Ensure smooth development, implementation and migration of the whole solution

The Person:

  • Bachelor’s degree in Computer Science, Information Technology or related disciplines
  • A minimum of 6 years’ experience in technical role within a service or IT organization
  • Experience in developing CRM system or related application(s) is a plus
  • Demonstrated experience in leading and developing top-notch, enterprise grade software products with adoption of a structured system development lifecycle (such as Waterfall and agile approaches) and developing micro services and/or digital services will be an advantage
  • Experience in programming applications backed by cloud services such as AWS
  • Technical knowledge is preferred across the following areas:
    • o Application Frameworks for cloud application development and integration, web/mobile digital services and APIs
    • o Familiar with Salesforce Sales Cloud, CPQ & OM, 2-3 years Salesforce development experience on and skills in LWC, Process Automation, Apex Class, Lightening API)
    • o Java development (Angular JS9+, JavaScript, Restful API, Springboot experience)
  • Self-starter who can investigate and apply new technologies with minimal direction
  • Knowledgeable in CRM package solution such as SalesForce, CloudSense or Vlocity is preferred.
  • Good command of spoken and written English (and Chinese is also preferred but not essential)
  • Good analytical, inter-personal and problem-solving skills
  • Positive attitude, fast-learning, energetic and able to perform in stressful and challenging environment


Interested candidates are encouraged submit their CV/ resume along with the current and expected salaries to this link: or email to .

For more information on other career opportunities and latest news at PCCW Solutions, please visit :

Career opportunities &

Linkedin Career Page

PCCW is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies. A copy of which will be provided immediately upon request.

Privacy Policy Statement