Job ref no.: CT3122729-01#1128

System Analyst

Adventusource Talent Limited

 
Hong Kong

Job Description
Reporting to IS Team Leader (Hong Kong and Macau), the System Analyst will perform analysis and implementation of the business systems ensuring quality delivery. This will involve engaging and liaising with different technology partners/vendors during the implementation and deployment stages. The role will broadly split between providing support and enhancement services for existing systems and project based work leading to the development and deployment of new business systems.

Responsibilities

  • Complete change management assessments and support change management at the organizational level.
  • Identify, analyze, and prepare risk mitigation tactics.
  • Create actionable deliverables such as communication plan, roadmap, and coaching plan.
  • Perform stakeholder management, particularly in supporting and engaging senior business leaders.
  • Exercise Information Technology Infrastructure Library (ITIL) best practices.
  • Provide high quality application support to business, fulfilling requests accurately and in a timely manner.
  • Diagnose and resolve application incidents and problems in a range of critical software applications for sales and marketing.
  • Monitor high priority incidents and performance problems, conduct root cause analysis and deliver resolution to avoid recurrence.
  • Assist in developing support processes and ensure up-to-date documentation is available for cross team knowledge sharing and development.
  • Test software components to ensure enhancements and patches delivered to customers are in full working order.
  • Provide configuration assistance to customers and partners building solutions.
  • Systems management and monitoring of server tasks to ensure incoming and outgoing data is processed reliably on schedule.
  • Ensure the system design reflects user requirements by conducting system design review with business analysts.
  • Utilize global/regional applications to fulfill local business requirements, assist local users in deployment of global/regional applications.
  • Conduct System Integration Testing (SIT) and coordinate User Acceptance Test (UAT).
  • Document project artifacts and deliverables such as test cases and test results.
  • Ensure consistent and high quality delivery against internal governance and best practice standards of software development.
  • Other duties as may reasonably be required.

 

Requirements

  • University degree in computer science or related discipline
  • Fluency in both spoken and written English and Cantonese
  • Expose Technical Skill: ServiceNow, Jira, MS Office, MSSQL, MS AD DS, Citrix, Windows CE, MSDOS
  • 5 years of experience in the IT field, with at least 3 years of application support experience in cross-functional environment and sizable organization, preferably in retail or distribution industry.
  • Experience in end-to-end system development lifecycle (SDLC) including requirements analysis, development, testing, deployment, and maintenance.
  • Good knowledge of operating systems, desktop systems, application environment, and latest web technologies.
  • Good understanding of enterprise information system architecture, internet development/evolution, social media, e-commerce, user experience, and related disciplines.
  • Experience in collaborating with external development team and vendors for project delivery.
  • Strong analytical and problem solving skills, able to work with challenges and adapt quickly to ambiguity and changing priorities in fast-changing environment.
  • Ability to think out-of-the-box and solve critical issues with high learning agility and under pressure.
  • Able to work independently and as a team to ensure the best possible service and solution is delivered to the customer.
  • Communicate ideas and solutions clearly and concisely in both verbal and written dialogue, for technical and non-technical audiences.
  • Strong communication and interpersonal skills with good command of written and spoken English and Chinese

Job Type: Full-time

Experience:

  • IT field: 5 years (Preferred)

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More job information
Job ref no. CT3122729-01#1128
Salary
  • N/A
Job Function
Industry
Experience
  • 5 years
Career Level
  • Middle management level
Education
  • Degree