Job ref no.: 101-200205-KN (CT3122611-01#0092)
Manpower Services (Hong Kong) Limited

System Engineer/ Helpdesk Analyst (20-30k, 1 year renewable contract)

Manpower Services (Hong Kong) Limited

Benefits
  • 5-day week
  • Discretionary bonus

Our client, a well-known e-commence company is looking for a contract System Engineer/ Helpdesk Analyst to support their internal collaboration and operating platform.


Summary:
As an System Engineer, you will work cross-functionally to support our international business and users across different locations across Europe; support basic office IT infrastructure, provide IT services and IT assets management; manage regional and group-wide projects such as new office build project, company-wide project support e.g. Double 11, business-specific project e.g. global user experience improvement; involve in global Merge & Acquisition integration projects working on cross-function collaboration from different business units in different continents, etc.


Responsibilities:
• Provide 1st and 2nd level IT support including desktop related technical assistance via telephone, ticket system, emails and instant chat messaging tool, etc.
• Troubleshooting and resolving single customer issues with Windows
• Supporting Microsoft Office, Exchange, VPN, SharePoint, and User Client Hardware, Mobile devices, user accounts and permissions.
• Using remote administration tools to resolve issues on desktops, laptops, and printers.
• Update policies, procedure, and documentation relevant to project or operation
• Ensure compliance with standards, policies, and processes
• Ensure all Asset and Inventory up to date and accurate in system
• Follow KPI defined by company and team leader


Job requirements:
• 3+ years of desk side work experience in large enterprise companies
• Diploma in computer science or equivalent experience in IT
• Strong knowledge in User & VIP Support and ITIL methodology
• Familiar with Mac and Window OS system
• Pleasant with good telephone manner, mature and independent
• Able to work under pressure, self-motivated, strong problem solving and analytical skills
• Strong data analytic, communication & interpersonal skills
• MCP certified
• Proficiency in both spoken and written English


Preferred Requirements:
• Proficiency in both spoken and written Putonghua
• MAC certified

 

*5 days work in Causeway Bay; Mon to Fri, 0900 to 1800; 1 year contract (renewable); Salary around HK$20,000 – 30,000 depends on experience and competence, discretionary bonus will be offered regarding to performance.

Any interest candidate, please send us your resume in MS Word format with your expected salary to [via CTgoodjobs Apply Now ]


We offer attractive remuneration package to the right candidate. If you do not hear from us in two weeks, your application will be considered unsuccessful.

More job information
Job ref no. 101-200205-KN (CT3122611-01#0092)
Salary
Job Function
Industry
Location
  • Causeway Bay
Employment Term
  • Contract
  • Full-time
Experience
  • 3 years
Career Level
  • Non-management level
Education
  • Diploma or equivalent
  • Asso. Deg or High Dip
Require to Travel
  • Travel occasionally