Job ref no.: CT3116508-01#4959

System Engineer (Rev.20180110)

Megasoft Limited

  • 5-day week
  • Medical plan


  • Provide 1st/2nd level technical support via phone and remote access tools
  • Provide on-site technical support for customer service delivery and availability
  • Acts as the primary onsite technical contact, providing customer visibility, troubleshooting support and problem resolution for corporate customers
  • Able to manage hot issues by setting customer expectations, devising and implementing action plans and professionally communicating to all parties involved
  • Handle customer technical enquiries and product/system demonstration.
  • Support system setup and performance tuning
  • Perform product upgrade at client office
  • Provide support for internal user and client
  • Log a ticket for the incident; update the ticket as it progresses
  • Standby for 24x7 technical supports to customers.
  • Oversea travelling may be required


  • Higher Diploma/Degree in Computer Science, Network and Security or related disciplines
  • At least 3 - 5 years System administration and setup experience 
  • Experience in luxury retail or logistic industry would be advantage
  • Good knowledge on computer hardware, systems and software applications.
  • Knowledge in TCP/IP, LAN/WAN, DHCP, DNS and VLAN
  • Knowledge in High-availability, Load balancing are in advantage
  • Hands-on experience in installation and configuration of Linux (Centos, Redhat, Ubuntu) and Windows platform
  • Proactive, self-motivated, hardworking and a team player with good trouble-shooting and communication skills
  • Customer oriented, independent & able to work under pressure
  • Good command of spoken and written in Cantonese, English and Mandarin
  • Willing to work overtime in case of emergency call
  • Saturday work may require for urgent support

We offer 5-day work, medical benefits and competitive remuneration package to the right candidate. Interested parties please send your application with full resume, current and expected salary in MS Word format by clicking Apply Now
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More job information
Job ref no. CT3116508-01#4959
  • N/A
Job Function
  • Shatin
Employment Term
  • Permanent
  • Full-time
  • 3 years - 8 years
Career Level
  • Non-management level
  • Asso. Deg or High Dip
  • Degree