System Engineer

Responsibilities:

• Manage helpdesk-reported technical problems, prioritize, track and provide timely workable solutions for end-users
• Serve as an end-user advocate, championing O365 technologies to help users on all levels to maximize the value of O365 portal applications including Outlook, OWA, Sharepoint, Forms and Power Automate, Power Apps
• Test new O365 tenant features and functionality, preparing end-user guides and participating in feature production deployments
• Monitor collaborative systems health, escalating issues to team head and work with them to provide solutions for identified issues
• Formulate documentation for administrative knowledge base articles and end-user guides
• Participate in new application development, testing, customer training, and other support-related activities
• Support to resolve technical setup/ connection problems across different office locations within the Company (occasional travel is required)

Requirements:

• Degree Holder in Information System, Information Technology, Computer Science or related disciplines
• 1-2 years of working experience in IT related field with good programme knowledge
• Hands-on basic troubleshoot experience on networking and computer applications
• The ideal candidate is preferred to have knowledge of existing and emerging Microsoft Office 365 technologies including:Good understanding on the use of computer systems, mobile devices and other technical productsAbility to analyse, diagnose and resolve technical issues
  • Sharepoint Online and OneDrive Administration
  • Exchange Online and Hybrid Connectivity
  • Power Automate and Microsoft Forms
  • Power apps
  • Office 365 Suite
  • Microsoft Teams
• Good understanding on the use of computer systems, mobile devices and other technical products
• Ability to analyse, diagnose and resolve technical issues
• Excellent communication and interpersonal skills
• Good command of both spoken and written English and Chinese

We offer attractive remuneration package and comprehensive fringe benefits including 5-day work week, 14-day of annual leave, medical insurance and discretionary bonus to the right candidate.

Interested parties please apply with full resume, expected salary and quoting the Job Ref. No. on the subject line to Human Resources Department, 19th Floor, Sino Favour Centre, 1 On Yip Street, Chaiwan, Hong Kong, or by clicking the Apply Now. For more information about us, please visit our websites at http://www.bschk.com and http://www.colourliving.com.

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