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Job ref no.: CTT-07495 (CT3126461-01#5025)
HKT Teleservices

System Services Analyst

HKT Teleservices

Main duties:

  • To manage and implement all system needs of service centre
  • To manage departmental costs and budget, headcount resources and cost forecasting
  • To oversee formulation of IT and telecommunications facilities, development strategy and associated implementation plans
  • To undertake technology/solution development and evaluation to improve efficiency and productivity
  • To consolidate, review and audit staff performance
  • To manage and coordinate training of staff, and to enhance overall team performance and quality

Qualifications and skills required:

  • University degree or Higher diploma in Electronic Engineering, Computer Engineering, Computer Science
  • Demonstrable leadership skills
  • Assertive and result-oriented
  • Good analytical and problem solving skills in systems and operations related issues
  • Experience in IT and call centre technology applications
  • Broad programming knowledge, especially of IVRS, Oracle, TCL and VB
  • Knowledge of call centre systems, LAN/WAN management and ACD/IVRS support
  • Excellent command of spoken English and Cantonese, and written English and Traditional Chinese

Post: Human Resources, HKT Limited, 13/F, 9 Po Lun Street, Lai Chi Kok, Kowloon
Email:
 PCCW-TELSJobs2@pccw.com

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.

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More job information
Job ref no. CTT-07495 (CT3126461-01#5025)
Salary
Job Function
Industry
Employment Term
  • Full-time
Experience
    N/A
Career Level
  • Non-management level
Education
  • Asso. Deg or High Dip
  • Degree
Benefits
  • 5-day week
  • Medical plan