Job ref no.: HR_MS_CPA_A301040010
Automated Systems (H.K.) Limited

System Support Engineer

Automated Systems (H.K.) Limited


  • Provide daily level-2 support for SIEM systems

  • Provide support and manage log sources integration with SIEM systems such as onboarding / offboarding and troubleshooting.

  • Manage and create custom log source extension.

  • Update software release and security patches for SIEM systems.

  • Monitor SIEM system health, stability and performance.

  • Execute and manage quarterly virtual desktop patching program, including testing, deployment staging, and documentation.

  • Administrate WSUS for patch deployments.

  • Create and manage patch installation script.

  • Maintain proper documentation of all support activities.

  • Provide regular inventory and statistics reports.

  • Undertake incident resolution and project related deployment tasks.


  • Diploma or above in Computer Science/ Information Technology or related discipline

  • At least 2 years working hands-on technical experience with SIEM systems, preferably IBM Qradar.

  • Basic knowledge for network technologies including firewalls, Proxy, network load balancer and DNS.

  • Experience with Linux, windows server OS, win10 desktop OS and MS Office.

  • Working knowledge of scripting and query languages such as windows batch, GPO, Regex, Python, PowerShell and AQL (Ariel Query Language).

  • Mature and able to work independently without direct supervision.

  • Pro-active, strong analytical and problem solving skills.

  • Good spoken and written in English and Chinese (Cantonese), and interpersonal communication skill - ITIL certified or familiar with ITIL processes

We offer 5-day week, public holidays, medical benefits, excellent career opportunities, considerable remuneration to the right candidates.

“If you have the desire for an exciting and rewarding career, please send us your resume, stating your notice period, present and expected salary to Human Resources Department by clicking Apply Now.

To learn us more, please visit our website:

We are an equal opportunity employer. All applications will be treated in strict confidence. We regret that only shortlisted candidates will be notified. All personal data will be destroyed within six months after the selection process.

More job information
Job ref no. HR_MS_CPA_A301040010
  • 5-day week
  • Medical plan
Job Function
  • Chek Lap Kok
Employment Term
  • Contract
  • Full-time
  • 2 years
Career Level
  • Non-management level
  • Diploma or equivalent