Job ref no.: CT3114386-01#7144

Systems Engineer, Field

Eze Castle Integration

Eze Castle Integration -Hong Kong

Position Summary

The Systems Engineer is responsible for implementing and maintaining all aspects of our client’s technology. This includes daily support incidents, desktop and server troubleshooting, hardware/software installation and upgrades, new infrastructure build outs and relocations. The incumbent will interface with a high profile financial industry client on a daily basis thus requiring the highest level of presentation, communication and professionalism.

Position Responsibilities


  • Monitors and maintains network servers and workstations and the programs running on them.
  • Contributes to knowledge base of support issues and resolutions.
  • Troubleshooting
  • Supports recovery of clients’ environment in the event of systems failure or disaster.
  • Acts as an escalation point for ECI Support Desk to coordinate with internal resources and vendors in helping to diagnose and resolve issues in client’s environments.
  • Engages in self-directed continuous improvement and learning of various products.
  • Investigates and follows both industry and ECI best practices and updates ECI standards
  • Documents standards on the ECI WIKI
  • Participates in scheduled team meetings.
  • Role Competency Requirements


  • Meets commitments
  • Works independently
  • Accepts accountability
  • Handles changes (able to shift gears easily)
  • Sets Personal standards
  • Stays focused under pressure
  • Meets attendance/punctuality requirements


  • Is attentive to detail and accuracy
  • Is committed to excellence
  • Looks for improvements continuously
  • Monitors quality levels
  • Finds root cause of quality problems

Job Knowledge

  • Understands duties and responsibilities, has necessary job knowledge
  • Possesses necessary technical skills
  • Understand company mission/values
  • Keeps job knowledge current
  • Is in command of critical issues
  • Ability to learn new skills
  • Is good at learning new industry, company, product or technical knowledge

Position Requirements

  • College diploma or University degree in the field of Computer Science or equivalent field and/or related experience with a minimum of 1-2 years of end user support
  • Exceptional written and oral communication skills
  • Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills.
  • Strong documentation skills
  • Ability to absorb and retain information quickly
  • Ability to present ideas in user-friendly language
  • Highly self-motivated and directed
  • Sharp attention to detail
  • Proven analytical and problem-solving abilities
  • Capable of Multitasking in a high pace environment, effectively and efficiently.
  • Exceptional customer service orientation
  • Ability to demonstrate client sensitivity
  • Experience working in a team-oriented, collaborative environment.
  • Outstanding client services skills
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Certifications with any of the technical requirements listed below is strongly preferred

Technical Requirements

  • Advanced troubleshooting and integration of Microsoft Windows Server 2003/2008/2012, Active Directory, Group Policy
  • Microsoft Windows XP/Vista/7/8
  • Email and spam troubleshooting
  • Experience deploying home networks including Cable/DSL/FIOS modems, firewalls, hardware and software VPN clients
  • Understanding of networking concepts: TCP/IP, LAN/WAN, DHCP, DNS, Routing, Switching and Firewalls
  • Reinstalling Operating Systems and all appropriate drivers.
  • Microsoft Office 2007-2013
  • Symantec Antivirus or similar software
  • Experience with virtualization software such as VMWare vSphere
  • Data backup and recovery with Symantec Backup Exec or similar enterprise level software


  • Microsoft SQL Server 2008/2012
  • Microsoft Exchange 2007/2010
  • Working knowledge of Cloud based architectures such as SaaS, PaaS, IaaS, and Multi-tenant environments
  • Blackberry Enterprise Server 4.x/5.x and Blackberry handhelds
  • Experience with Citric XenApp or Microsoft Remote Desktop Services

Working Conditions

  • Ability to work in an independent environment with moderate supervision
  • Ability to work under a moderate noise level (i.e., working on an open floor with printers, telephones, and computers; or working in a datacenter)
  • Overtime may be required to meet project deadlines (including late nights and weekends)
  • Ability to travel for business and work beyond normal business hours when necessary
  • Ability to be flexible and successfully respond to multiple work pressures
  • Willing to work extra hours as needed; including late nights and weekends
  • Sitting or standing for extended periods of time
  • Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components
  • Lifting and transporting of moderately heavy objects, such as computers and peripherals
  • We offer competitive salaries and our generous benefits package includes health and dental insurance at great employee rates, life insurance, short/long term disability, paid time off and holidays and performance incentives. Come work for the leader in cutting edge technology and see for yourself how we value our clients and employees alike.

Interested parties please click "Apply Now' to apply job

ECI is an equal opportunity employer. In accordance with anti-discrimination laws, ECI prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. ECI conforms to the spirit as well as to the letter of all applicable laws and regulations.

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More job information
Job ref no. CT3114386-01#7144
  • N/A
Job Function
  • 0 year - 5 years
Career Level
  • Non-management level
  • Diploma or equivalent
  • Asso. Deg or High Dip
Require to Travel
  • Travel occasionally