Job ref no.: CT3115413-01#4689

Systems Engineer

Borrelli Walsh Limited

  • 5-day week
  • Discretionary bonus
  • Medical plan
  • Transportation allowance

We are looking for a full time Systems Engineer to support the Group IT to be based in Hong Kong.


Job Description:

  • Handle daily incoming service requests globally, incidents and problems via phone, in person or email
  • Ensure incidents are managed and resolved in a timely manner
  • Follow-up the progress of the incident/service requests and provide feedback to users accordingly
  • Diagnose hardware and software faults
  • Prepare standard computer equipment for initial use for all new hires and visitors, with associated maintenance and deletion of users as appropriate
  • Maintenance of inventory, documentation and monitoring of ICT standards
  • Communicating and working across different time zones


  • Diploma in Information Technology or higher
  • Minimum 1 year of solid IT support working experience in MNC in-house
  • Knowledge in Windows, Active Directory, Cisco networking, Citrix, MS Office, MS Exchange, equipment sourcing, Mobile Device Support, TCP/IP, WAN and LAN are required
  • Certification in ITIL, MCP, CCNA will be an advantage
  • Strong customer orientation, with good communication, interpersonal, analytical and troubleshooting skills
  • Good spoken and written in English is a must
  • Confidence in dealing with computer components and electrical equipment
  • Organised and self-motivated including the ability to forward plan
  • Ability to work independently and on own initiative
  • Communicate effectively at an appropriate level with internal and external contacts
  • Confidence in dealing with external visitors and contractors

Applicants should send a resume (with contact telephone number, expected salary and availability) by clicking on the Apply Now button below.


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More job information
Job ref no. CT3115413-01#4689
  • N/A
Job Function
Employment Term
  • Full-time
  • 1 year - 3 years
Career Level
  • Entry level
  • Asso. Deg or High Dip