Job ref no.: CT3117352-01#7079

Systems Manager - IT (Linux & Desktop Support)

Hong Kong Exchange

Systems Manager - IT (Linux & Desktop Support) (Requisition ID: IRC3456)


Job Responsibilities:
  • Manage a dedicated team to provide day-to-day desktop support services for internal users.
  • Ensure related services are delivered according to policies, standards and procedures inclusive of those related to security
  • Coordinate with various internal and external parties for processing of user requests.
  • Ensure desktop inventory and documentation are up-to-date.
  • Evaluate and apply security and technology related hardware and software updates and upgrades.
  • Review processes and procedures to seek improvement in service level and efficiency.
  • Collaborate with other IT teams on desktop related portion of projects.
Job Requirements:
  • Degreein InformationTechnology or related disciplines.
  • At least 10 years’ working experience in desktop support services, including desktop and users support, helpdesk and vendor management.
  • Broad Knowledge of desktop technologies covering Windows, Office, Citrix, BlackBerry, desktop deployment, automation, security and data leakage protection.
  • Certification in service management,commonly-used desktop software and applications are an added advantage.
  • Well-developed analytical, problem solving, organizational and resource management skills.
  • Good command of both written and spoken English and Cantonese. Putonghua is an added advantage.
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