Job ref no.: CT3117899-01#0105
Hang Seng Bank Limited

Team Head, Customer Due Diligence

Hang Seng Bank Limited

Commercial Banking – CMB Chief Operating Officer’s Office

Hang Seng’s Commercial Banking (CMB) business provides customized one-stop financial solutions to our corporate customers, from prime small and medium-sized businesses to publicly listed companies. 

For customers conducting business locally or around the world, we offer a comprehensive range of services including corporate lending, trade and receivables finance, structured loan, cash management, investment, treasury services, insurance and e-Banking services.  As a reliable financial partner, we attend to the specific business needs of our customers and provide efficient tailor-made banking solutions through our relationship managers and dedicated specialists.

We are currently seeking a high caliber professional to join our department as Team Head, Customer Due Diligence.


Principal responsibilities

  • Lead a team of CDD Managers to engage existing corporate customers in the completion of Customer Due Diligence (CDD) profile for periodic reviews and reviews which are trigger generated, as well as any other CDD reviews triggered by projects
  • Ensure timely completion of CDD reviews and full compliance to the regulatory / Group requirements by closely monitoring of team’s performance, collaboration with internal stakeholders and overseeing the execution of CDD reviews by offshore service teams
  • Take ownership on the delivery of seamless customer experience during CDD reviews by acting as the focal point between frontlines and customers
  • Maintain high standards of internal control and drive consistency and common standards across all business segments
  • Actively participate in CDD related process reviews for corporate customers with an aim to comply with regulatory or policy changes, as well as to improve customer experience and service turnaround time



  • University degree in a related discipline or other relevant qualifications
  • Minimum 10 years of work experience in providing high standard of customer service in banking industry and no less than 5 years of supervisory experience of sales and customer service teams
  • Sound knowledge in commercial banking, and Anti Money Laundering (AML) / Know Your Customer (KYC) regulatory requirements on corporate customers
  • Strong attentiveness to detail, with ability to work independently and under pressure
  • Sound communication, interpersonal and organization skills
  • Good sense of commercial judgment
  • Compliance and risk management mindset
  • Ability to manage multiple stakeholders and manage conflicts
  • Proficiency in both spoken and written English and Chinese
  • High level of customer centricity mindset with dedication to deliver exceptional quality services for customers


All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.

More job information
Job ref no. CT3117899-01#0105
  • N/A
Job Function
Employment Term
  • Permanent
  • Full-time
  • 10 years - 20 years or above
Career Level
  • Middle management level
  • Degree