Job ref no.: OCL/OPS/2021-019-022 (CT3123659-01#0517)
Octopus Holdings Limited

Team Lead (Operation Services) (24-month Contract)

Octopus Holdings Limited

Job Responsibilities:

Lead a team of clerical staff to support one of operation functions below:

1 .Processing of Personalised Octopus applications, production and quality control

  • Supervise Personalised Octopus application, production and QC processes
  • Monitor the performance of outsourcing service providers on Personalised Octopus application.
  • Handle internal and external enquiries on Perosnalised Octopus application
  • Assure the quality of the production of Personalised Octopus.

2. Malfunctioned cards and sold products return and subsequent refund

  • Manage card refund for malfunctioned Octopus and issuance of replacement Octopus according to customer’s request
  • Manage card refund and replacement of various corporate staff Octopus
  • Monitor inward and outward mailing of the team
  • Supervise warehouse operation and monitor Octopus card stock

3. Card refund and lost card with card replacement according to customer request

  • Supervise investigation of Octopus refund and replacement
  • Review the reports for daily reconciliation and MIS
  • Handle customer enquiries timely and tactfully


  • Undergraduate Degree Holder
  • More than 3 years of working experience in banking / operation and transaction processing, with some supervisory experience
  • Experience gained in production management, payment and card industries is preferred
  • Knowledge of Stored Valued Facilities
  • Good command of spoken and written English and Chinese
  • Good numerical sense, logical and analytical skills
  • Strong leadership skill to lead the team to achieve KPI
  • Good customer service awareness and strong interpersonal skills
  • Able to work under pressure

We offer successful candidate an attractive remuneration package and excellent career prospects. Interested parties please send your resume, present and expected salary, contact details and quoting the reference number by clicking Apply Now.

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The personal data collected will be used for recruitment purposes only. If you are not contacted by us within six weeks, you may consider your application unsuccessful. Personal data with an unsuccessful applicant will be destroyed 12 months after rejection of the application. During this retention period, you have the right to request for correction or destruction of your personal data at any time. Any request for the correction or destruction of personal data should be addressed in writing to our Human Resources & Administration Department.

We are an equal opportunity employer and will ensure that every job applicant and staff has equal employment opportunities and will not be disadvantaged because of their sex, pregnancy, marital status, family status, disability or race.

More job information
Job ref no. OCL/OPS/2021-019-022 (CT3123659-01#0517)
Job Function
  • Kowloon Bay
Employment Term
  • Contract
  • Full-time
  • 3 years - 8 years
Career Level
  • Middle management level
  • Degree
  • 5-day week
  • Birthday leave
  • Compassionate leave
  • Dental plan
  • Discretionary bonus
  • Examination leave
  • Family medical plan
  • Family-friendly Leave
  • Medical plan
  • Transportation allowance
  • … + 5 more