Job ref no.: 187456536-WD20867 (CT3129293-01#0296)
DBS Bank Ltd

Team Lead, Operations, Project Management, Consumer Banking

DBS Bank Ltd

About this company

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.


  • Assist senior management to lead, manage and control the operations of the section to ensure the provision of quality and effective customer fulfillment team processing for consumer banking products and adherence to the performance standard, service turnaround time as well as compliance to the Bank’s policies, guidelines and procedures

  • Assign proper person being engaged in the execution and monitor/control the development of individual team members, ensure teamwork

  • Follow proper operation procedures with controls which are in place to safeguard the service quality

  • Ensure timeliness and accuracy of merchant payment reconciliation and processing as well as data capture of manual sales slips and instalment transactions

  • Work with BU for the smoothness of new product and/or new system launch

  • Handle of accounting functions for both card issuing and merchant acquiring business operations

  • Monitor internal controls for GL posting account balances

  • Plan and execute training schedule for team members for both individual and team development

  • Handle internal/external customer enquiries and resolve complaint


  • Degree holder with at least 10 years operation experience on Merchant payment reconciliation and processing where at least 5 years in supervising role.

  • Have Project management or process improvement experience is definite advantage

  • Sound knowledge and understanding credit card market

  • Proficient in Excel and have sound knowledge in MIS reporting

  • Proficiency in MS Office

  • Good command of both English and Chinese

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.

More job information
Job ref no. 187456536-WD20867 (CT3129293-01#0296)
Job Function
Employment Term
  • Full-time
  • 10 years - 20 years or above
Career Level
  • Middle management level
  • Degree