Posted on 2021-10-21

Team Leader, Customer Centre

MSIG Insurance (Hong Kong) Limited


  • Manage and supervise the customer service hotline team to achieve target set and follow company’s operation guidelines and procedures
  • Conduct coaching and provide constructive feedback to Service Specialists  for improvement
  • Investigate customer complaints and comply with internal compliant management requirements
  • Provide recommendations to enhance customer experience
  • Prepare regular reports for management to review
  • Support ad hoc projects as assigned


  • Higher Diploma or above qualifications
  • With insurance intermediaries qualification papers 1 & 2
  • Minimum 4 years’ customer service experience in call centre with at least 1 year supervisory experience
  • Healthcare knowledge and general insurance experience are essential
  • Mature, independent, good team player, customer-oriented with good leadership and interpersonal skills
  • Fluency in Cantonese and English, good command of Mandarin would be an advantage
  • Proficient in MS Word, Excel, PowerPoint and Chinese Word Processing

For interested parties, please send full resume with expected and current salary by clicking the "Apply Now" button below . You may visit our company website for more background information.

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More job information
Job Function
  • Taikoo Shing
Employment Term
  • Permanent
  • Full-time
  • 4 years
Career Level
  • Middle management level
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • 5-day week
  • 13-month pay
  • Dental plan
  • Insurance plan
  • Medical plan